Remote Service Malfunction [03/2017 - 09/2019]: Procedure

1. Connect the Techstream to the DLC3.
2. Turn the ignition switch to ON.
3. Turn the Techstream on.
4. Enter the following menus: Bus Check.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

5. Check that all ECUs and sensors that use CAN communication are connected.

   Result

   Result	Proceed to
   There are no connection problems.	A
   There is a connection problem.	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ] 

Result: 

A 

See step  2

1. Connect the Techstream to the DLC3.
2. Turn the ignition switch ON.
3. Turn the Techstream on.
4. Enter the following menus: Health Check.
5. Check for DTCs.

   Result

   Result	Proceed to
   DTCs are not output.	A
   DTCs are output.	B

Result: 

B 

INSPECT EACH ECU SYSTEM 

Result: 

A 

See step  3

1. Check that each system related to Toyota Entune Remote Connect operates normally.
   1. Check power door lock control system

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   2. Check smart key system (for Entry Function)

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   3. Check smart key system (for Start Function)

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 08/2022]

   4. Check theft deterrent system

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   5. Check lighting system (INT)

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   6. Check meter/gauge system

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   7. Check air conditioning system (for Automatic Air Conditioning System)

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 10/2020]

   8. Check power window control system

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   9. Check sliding roof system

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - ]

   10. Check lighting system (EXT)

       Refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2017 - 10/2020]

   Result

   Result	Proceed to
   All of the systems related to Toyota Entune Remote Connect operate normally.	A
   Any system related to Toyota Entune Remote Connect does not operate normally.	B

Result: 

B 

GO TO ABNORMAL SYSTEM 

Result: 

A 

See step  4

1. Check DCM Operation History.

   Body Electrical > Telematics > Utility 

   Tester Display
   DCM Operation History

   Result

   Proceed to
   NEXT

Result: 

NEXT 

CONTACT SERVICE CENTER