Confirm Cellular Phone Functionality [08/2015 - ]: Procedure

1. Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully:

   • Some apps may only work on cellular phones.
   • Some apps may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

B → RECOMMEND COMPATIBLE CELLULAR PHONE 

A: Go to next step 

1. A 3G or higher connection is required for proper Connected Navigation App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Connected Navigation App Suite services.)

NEXT: Go to next step 

1. Turn the cellular phone on.
2. Check that the Connected Navigation App Suite app has been downloaded.

   Result

   Result	Proceed to
   Connected Navigation App Suite app has not been downloaded.	A
   Connected Navigation App Suite app has been downloaded.	B

B → See step   5 

A: Go to next step 

1. Download the Connected Navigation App Suite app.

   Result

   Result	Proceed to
   Connected Navigation App Suite app downloaded successfully.	A
   Connected Navigation App Suite app was not downloaded successfully.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation App Suite app or resetting the customer's cellular phone.

B → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

A: Go to next step 

1. Start the Connected Navigation App Suite app on a known good cellular phone.

   Result

   Result	Proceed to
   App is successful.	A
   App is not successful.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

B → CONNECTED NAVIGATION APP SUITE SERVICES ARE CURRENTLY UNAVAILABLE 

A: Go to next step 

1. Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

B → See step   7 

A → See step   9 

NEXT: Go to next step 

1. Start a search app (e.g. POI search or local search) within the Connected Navigation App Suite app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

B → RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

A → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN