How To Proceed With Troubleshooting [10/2014 - 10/2015]: Procedure

Result: 

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See step  2

HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

Result: 

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See step  3

1. Measure the battery voltage.

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

Result: 

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See step  4

1. Use the Techstream, check if for CAN communication system DTCs (Refer to DIAGNOSIS SYSTEM [10/2014 - 10/2015] ).

   Result

   Result	Proceed to
   CAN DTCs are not output	A
   CAN DTCs are output	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM 

(Refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2014 - 10/2015] )

Result: 

A 

See step  5

1. Refer to Problem Symptoms Table (Refer to PROBLEM SYMPTOMS TABLE [10/2014 - ] ).

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table	A
   Fault is listed in Problem Symptoms Table	B

Result: 

B 

See step  7

Result: 

A 

See step  6

1. Operation Check (Refer to OPERATION CHECK [10/2014 - ] )
2. Terminals of ECU (Refer to TERMINALS OF ECU [10/2014 - ] )
3. Data List / Active Test (Refer to DATA LIST / ACTIVE TEST [10/2014 - ] )

Result: 

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See step  7

Result: 

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See step  8

Result: 

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END