Confirm Cellular Phone Functionality [11/2015 - ]: Procedure

1. Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully:

   • Some apps may only work on cellular phones.
   • Some apps may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

Result:  2

B 

RECOMMEND COMPATIBLE CELLULAR PHONE 

Result:  1

A 

See step  2

1. A 3G or higher connection is required for proper Connected navigation functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Connected navigation services.)

   Result

   Proceed to
   NEXT

Result:  1

NEXT 

See step  3

1. Turn the cellular phone on.
2. Check that the Connected navigation app has been downloaded.

   Result

   Result	Proceed to
   Connected navigation app has not been downloaded.	A
   Connected navigation app has been downloaded.	B

Result:  2

B 

See step  5

Result:  1

A 

See step  4

1. Download the Connected navigation app.

   Result

   Result	Proceed to
   App was downloaded successfully.	A
   App was not downloaded successfully.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected navigation app or resetting the customer's cellular phone.

Result:  2

B 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result:  1

A 

See step  5

1. Start the Connected navigation app on a known good cellular phone.

   Result

   Result	Proceed to
   App is successful.	A
   App is not successful.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

Result:  2

B 

CONNECTED NAVIGATION SERVICES ARE CURRENTLY UNAVAILABLE 

Result:  1

A 

See step  6

1. Start a search app (e.g. POI search or Local Search) within the Connected navigation app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

Result:  1

A 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [11/2015 - 11/2016]  Refer to  PROBLEM SYMPTOMS TABLE [11/2016 - ] 

Result:  2

B 

See step  7

Result

Result:  1

NEXT 

See step  8

1. Start a search app (e.g. POI search or Local Search) within the Connected navigation app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   App search is successful.	A
   App search is not successful.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

Result:  1

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result:  2

B 

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN