Disc cannot be Inserted or is Ejected Right After Insertion [09/2014 - ]: Procedure

1. Make sure that the disc is an audio disc or a disc with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

   OK

   Normal disc.

   HINT: 

   • Translucent or uniquely-shaped discs cannot be played.
   • CDs and DVDs with adhesive paper labels should not be played.
   • Commercial audio CDs and DVDs can be played.
   • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • For details on playable CDs and DVDs, refer to the Owner's Manual.

NG → CHANGE DISC 

OK: Go to next step 

1. Check if the disc is inserted upside down.

   OK

   Disc is properly inserted.

NG → INSERT DISC PROPERLY 

OK: Go to next step 

1. Clean the disc by wiping it clean with a soft cloth from the inside to the outside in a radial direction.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   OK

   Malfunction disappears.

   NOTE:

   Do not use a conventional record cleaner or anti-static preservative.

NG → See step   4 

OK → END (DISC WAS DIRTY) 

1. Replace the disc with a new or known good one and check that the malfunction disappears.

   OK

   Malfunction disappears.

NG → See step   5 

OK → END (DISC WAS FAULTY)