Confirm Vehicle Headunit Functionality [10/2015 - ]: Procedure

1. Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully:

   • Some apps may only work on certain cellular phones.
   • Some apps may only work when the cellular phone is paired with a vehicle.
   • Some cellular phones do not support all features.

Result: 

B 

RECOMMEND COMPATIBLE CELLULAR PHONE 

Result: 

A 

See step  2

1. A 3G or higher connection is required for proper Connected Navigation App functionality. If a 3G or higher connection is not the available, some applications may not function properly. ("Wi-Fi" is not an approved connection for the Connected Navigation App function.)

Result: 

NEXT 

See step  3

1. Pair the customer's cellular phone with the vehicle.

   Result

   Result	Proceed to
   Cellular phone is not successfully paired.	A
   Cellular phone is successfully paired.	B

Result: 

B 

See step  5

Result: 

A 

See step  4

1. Check that a known good cellular phone can be paired with the customer's vehicle.

   Result

   Result	Proceed to
   Cellular phone is successfully paired.	A
   Cellular phone is not successfully paired.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  8

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet search app on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit internet search app does not function properly.	A
   Head unit internet search app functions properly.	B

Result: 

B 

END (NO PROBLEM WAS FOUND) 

Result: 

A 

See step  6

Result: 

NEXT 

See step  7

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet search app on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit internet search app functions properly.	A
   Head unit internet search app does not function properly.	B

   HINT: 

   Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  8

1. Perform Connected Navigation App reset procedure (Refer to OPERATION CHECK [10/2015 - ] ).

   Result

   Result	Proceed to
   The problem symptom has been repaired.	A
   The problem symptom has not been repaired.	B

Result: 

A 

END 

Result: 

B 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 

(Refer to PROBLEM SYMPTOMS TABLE [10/2015 - ] )