Safety Recall 20TA03 (Interim Notice 20TB03) - Certain 2011 - 2019 Model Year Corolla - Certain 2011 - 2013 Model Year Matrix - Certain 2012 - 2018 Model Year AVALON - Certain 2013 - 2018 Model Year AVALON Hybrid Incomplete Or NONDEPLOYMENT Of Airbags And/Or Seat Belt PRETENSIONERS May Occur (T-CP-20TB03-A110-D)
Publication date: 2020-01-21Reference number: T-CP-20TB03-A110-D
Supersedes refnos: 20TA03, 20TB03
SAFETY RECALL 20TA03 (INTERIM NOTICE 20TB03) - CERTAIN 2011 - 2019 MODEL YEAR COROLLA - CERTAIN 2011 - 2013 MODEL YEAR MATRIX - CERTAIN 2012 - 2018 MODEL YEAR AVALON - CERTAIN 2013 - 2018 MODEL YEAR AVALON HYBRID INCOMPLETE OR NONDEPLOYMENT OF AIRBAGS AND/OR SEAT BELT PRETENSIONERS MAY OCCUR
SERVICE CAMPAIGN BULLETIN
| TOYOTA: | 2011 - 2019 Corolla; 2011 - 2013 Matrix; 2012 - 2018 Avalon; 2013 - 2018 Avalon Hybrid |
| SERVICE CATEGORY: | INTERIM NOTICE |
| SECTION: | CAMPAIGN |
| COPYRIGHT: | © 2018 Toyota, USA License Agreement TMS1002 |
SERVICE INFORMATION
| Model/Years | Production Period | Approximate Total Vehicles | Approximate Stop Sale Dealer Inventory |
|---|---|---|---|
| Corolla 2011 - 2019 | Late November 2010 - Late February 2019 | 2, 577, 000 | 30 |
| Matrix 2011 - 2013 | Early December 2010 - Mid-June 2013 | 10, 200 | 0 |
| Avalon 2012 - 2018 | Mid-May 2012 - Mid-April 2018 | 241, 900 | 0 |
| Avalon HV 2013 - 2018 | Late May 2012 - Late March 2018 | 63, 800 | 3 |
| STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY. Refer to Dealer Inventory Procedures section for more details. |
On January 17, 2020, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2011 - 2019 model year Corolla, 2011 - 2013 model year Matrix, 2012 - 2018 model year Avalon and 2013 - 2018 Avalon Hybrid vehicles.
CONDITION
The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbag non-deployment and/or lack of seat belt pretensioner operation can increase the risk or severity of injury in a crash.
REMEDY
Toyota is currently preparing the remedy. When the remedy becomes available, in most cases, Toyota dealers will install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners.
COVERED VEHICLES
There are approximately 2, 892, 900 vehicles covered by this Safety Recall. Approximately 50, 000 vehicles involved in this Safety Recall were distributed to Puerto Rico.
OWNER LETTER MAILING DATE
Toyota will notify owners by mid-March 2020.
Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
NEW VEHICLES IN DEALERSHIP INVENTORY
There are approximately 33 vehicles in new dealer inventory as of January 21, 2020.
| Under Title 49, Section 30112 of the United States Code, a dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware that the vehicle does not comply with an applicable Federal Motor Vehicle Safety Standard or contains a defect related to motor vehicle safety. Further, 49 Code of Federal Regulations
577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. Toyota reimburses dealers for flooring costs associated with new vehicles held in dealership inventory until the recall remedy becomes available. Toyota provides these flooring reimbursements at 60-day intervals. Toyota reserves the right to withhold or charge-back any flooring reimbursement funds that may have been paid to the dealer if it determines that a new vehicle subject to a safety recall was sold without first being remedied. Vehicle Safety Recall completion should always be verified through TIS. We request your assistance to ensure involved vehicles are identified and not delivered prior to performing the remedy. |
- New vehicles in dealer inventory subject to a Safety Recall must be remedied before delivery into commerce under a sale or lease. Dealer-to-dealer trades as well as vehicle sales between dealers should not be made until a vehicle is remedied.
- Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/ ). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
INSPECTION REMINDER MIRROR HANG TAGS FOR COVERED VEHICLES IN NEW DEALER STOCK
To easily recognize vehicles involved in this Safety Recall, each dealership should utilize Inspection Reminder Hang Tags. Inside the vehicle's glove box are stickers containing the VIN. Apply one of these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder Hang Tag has been included for your reference.
| Part Number | Description | Quantity |
|---|---|---|
| 00411-140003 | Inspection Mirror Hang Tag | 25 Per Pack |
PRE-OWNED VEHICLES IN DEALER INVENTORY
Toyota typically requests that dealers NOT deliver any pre-owned vehicles in dealer inventory that are covered by a Safety Recall unless the defect has been remedied. In this case, until remedy parts are available, delivery of a pre-owned vehicle is acceptable if disclosed to the customer that the vehicle is involved in this Safety Recall and that the remedy is currently being prepared by Toyota.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email, state "Disclosure Form 20TA03/20TB03" and include the VIN.
TOYOTA CERTIFIED USED VEHICLE (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
TOYOTA RENT-A-CAR (TRAC) & SERVICE LOANERS
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
CUSTOMER CONTACTS
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
MEDIA CONTACTS
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media.
Warranty Reimbursement Procedures
LOANER VEHICLE OR ALTERNATIVE TRANSPORTATION REIMBURSEMENT PROCEDURE
Until the remedy is available, customers who are uncomfortable driving their vehicle during the interim phase may receive a loaner vehicle or alternative transportation through Toyota Rent-A-CAR (TRAC) which can be claimed for $35 per day.
| Op Code | Description |
|---|---|
| TBD | Vehicle Rental 1-30 Days |
| TBD | Vehicle Rental 31-60 Days |
- Toyota is currently preparing the rental opcodes and will update this document once they become available.
- Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.
- Rentals that exceed the maximum allowable daily rate will require DSPM authorization per the Toyota Transportation Assistance Policy (TTAP).
Campaign Designation/Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
SAFETY RECALL 20TA03 (Interim Notice 20TB03)
SAFETY RECALL 20TA03 - Q&A
Certain 2011 - 2019 Model Year Corolla
Certain 2011 - 2013 Model Year Matrix
Certain 2012 - 2018 Model Year Avalon
Certain 2013 - 2018 Model Year Avalon Hybrid
Incomplete or Nondeployment of Airbags and/or Seat Belt Pretensioners May Occur
Frequently Asked Questions
Original Publication Date: January 21, 2020
Q1: What is the condition?
A1: The subject vehicles may be equipped with an electronic control unit (ECU) from a specific supplier designed to receive signals from crash sensors and deploy the airbags and seat belt pretensioners. The ECU may not have adequate protection against certain electrical noise that can occur in certain crashes, such as severe underride crashes. This can lead to incomplete or nondeployment of the airbags and/or seat belt pretensioners. Airbag non-deployment and/or lack of seat belt pretensioner operation can increase the risk or severity of injury in a crash.
Q1a: Are there any warnings that this condition exists?
A1a: No, there are no warnings prior to the occurrence of this condition.
Q2: What is Toyota going to do?
A2: Toyota is currently preparing the remedy. When the remedy becomes available, in most cases, Toyota dealers will install a noise filter between the airbag control module and its wire harness. In some cases, Toyota dealers may inspect the ECU to determine if the noise filter is necessary before installing it. The remedy will be at no cost to vehicle owners.
Q3: Which and how many vehicles are covered by this Safety Recall?
A3: There are approximately 2, 892, 900 vehicles covered by this Safety Recall.
| Model Name | Model Year | Approximate UIO | Production Period |
|---|---|---|---|
| Corolla | 2011 - 2019 | 2, 577, 000 | Late November 2010 - Late February 2019 |
| Matrix | 2011 - 2013 | 10, 200 | Early December 2010 - Mid-June 2013 |
| Avalon | 2012 - 2018 | 241, 900 | Mid-May 2012 - Mid-April 2018 |
| Avalon Hybrid | 2013 - 2018 | 63, 800 | Late May 2012 - Late March 2018 |
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Safety Recall in the U. S.?
A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Safety Recall.
Q4: What if I previously paid for repairs related to this Safety Recall?
A4: Reimbursement consideration instructions will be provided in the owner letter.
Q5: How does Toyota obtain my mailing information?
A5: Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
Q6: What if I have additional questions or concerns?
A6: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.