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Home >> Toyota >> 2011 >> Highlander Hybrid >> Repair and Diagnosis >> Body & Frame >> Exterior Body Panels >> Back Door Closer System (Diagnostic Codes & Symptom Tests) (Hybrid) >> Back Door Closer System >> Back Door cannot be Opened >> Procedure

Back Door cannot be Opened: Procedure

  1. READ VALUE USING TECHSTREAM 
    1. Check the Data List to determine if the back door lock function properly.
      BACK DOOR (POWER BACK DOOR ECU)

      Tester Display Measurement Item/Range Normal Condition Diagnostic Note
      Door Lock Status Back door lock condition signal / LOCK or UNLOCK LOCK: Back door is locked
      UNLOCK: Back door is unlocked
      -

      OK

      The back door functions as specified in the normal condition.

    NG → See step   7 

    OK: Go to next step 

  2. READ VALUE USING TECHSTREAM 
    1. Check the Data List to determine if the back door handle switch function properly.
      MAIN BODY (MAIN BODY ECU)

      Tester Display Measurement Item/Range Normal Condition Diagnostic Note
      Back Door Open Handle SW Back door opener switch signal / ON or OFF ON: Back door opener switch is pushed
      OFF: Back door opener switch is not pushed
      -

      OK

      The back door opener switch functions as specified in the normal condition.

    NG → See step   5 

    OK: Go to next step 

  3. INSPECT BACK DOOR LOCK 
    Fig 1: Inspecting Back Door Lock
    GTY181197Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    1. Remove the back door lock, refer to REMOVAL .
    2. Apply battery voltage and check operation of the door lock motor.

      OK

      Measurement Condition Specified Condition
      Battery positive (+) → Terminal 1 (DC+)
      Battery negative (-) → Terminal 2 (DC-)
      Latch turns to full-latch position
      Battery positive (+) → Terminal 2 (DC-)
      Battery negative (-) → Terminal 1 (DC+)
      Latch turns to open-latch position
    3. Measure the resistance of the switch.

      Standard resistance

      Full-latch switch 

      Sector switch 

      Back door courtesy light switch 

      Tester Connection Door Lock Latch Position Specified Condition
      5 (HAF) - 4 (GND) Over-latch Below 1 Ω
      5 (HAF) - 4 (GND) Open-latch 10 kΩ or higher
      5 (HAF) - 4 (GND) Full-latch 10 kΩ or higher
      5 (HAF) - 4 (GND) Half-latch 10 kΩ or higher
      Tester Connection Door Lock Latch Position Specified Condition
      6 (POS) - 4 (GND) Open-latch Below 1 Ω
      6 (POS) - 4 (GND) Over-latch 10 kΩ or higher
      6 (POS) - 4 (GND) Full-latch 10 kΩ or higher
      6 (POS) - 4 (GND) Half-latch 10 kΩ or higher
      Tester Connection Door Lock Latch Position Specified Condition
      3 (BDCY) - 4 (GND) Open-latch Below 1 Ω
      3 (BDCY) - 4 (GND) Half-latch Below 1 Ω
      3 (BDCY) - 4 (GND) Full-latch 10 kΩ or higher
      3 (BDCY) - 4 (GND) Over-latch 10 kΩ or higher

    NG → See step   11 

    OK: Go to next step 

  4. CHECK HARNESS AND CONNECTOR (BACK DOOR LOCK - POWER BACK DOOR ECU) 
    1. Disconnect the T4 back door lock connector.
      Fig 2: Identifying Back Door Lock And Power Back Door ECU Connector Terminals
      GTY198149Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    2. Disconnect the O15 ECU connector.
    3. Measure the resistance according to the value(s) in the table below.

      Standard resistance

      Tester Connection Condition Specified Condition
      T4-1 (DC+) - O15-2 (DC+) Always Below 1 Ω
      T4-2 (DC-) - O15-1 (DC-) Always Below 1 Ω
      T4-5 (HAF) - O15-22 (HAF) Always Below 1 Ω
      T4-6 (POS) - O15-24 (POS) Always Below 1 Ω
      T4-3 (BDCY) - O15-20 (FUL) Always Below 1 Ω
      T4-4 (GND) - Body ground Always Below 1 Ω
      T4-1 (DC+) - Body ground Always 10 kΩ or higher
      T4-2 (DC-) - Body ground Always 10 kΩ or higher
      T4-5 (HAF) - Body ground Always 10 kΩ or higher
      T4-6 (POS) - Body ground Always 10 kΩ or higher
      T4-3 (BDCY) - Body ground Always 10 kΩ or higher

    NG → REPAIR OR REPLACE HARNESS OR CONNECTOR 

    OK → See step   9 

  5. INSPECT BACK DOOR OPENER SWITCH 
    1. Remove the back door opener switch, refer to REMOVAL .
      Fig 3: Identifying Back Door Opener Switch
      GTY305832Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    2. Measure the resistance according to the value(s) in the table below.

      Standard resistance

      Tester Connection Switch Position Specified Condition
      2 - 3 Back door opener switch not pushed (OFF) 10 kΩ or higher
      2 - 3 Back door opener switch pushed (ON) Below 1 Ω

    NG → See step   10 

    OK: Go to next step 

  6. CHECK HARNESS AND CONNECTOR (BACK DOOR OPENER SWITCH - MAIN BODY ECU) 
    1. Disconnect the h1 switch connector.
      Fig 4: Identifying Back Door Opener Switch And Main Body ECU Connector Terminals
      GTY303550Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    2. Disconnect the D8 ECU connector.
    3. Measure the resistance according to the value(s) in the table below.

      Standard resistance

      Tester Connection Condition Specified Condition
      h1-3 - D8-26 (BDSU) Always Below 1 Ω
      h1-2 - Body ground Always Below 1 Ω
      h1-3 - Body ground Always 10 kΩ or higher

    NG → REPAIR OR REPLACE HARNESS OR CONNECTOR 

    OK → REPLACE MAIN BODY ECU (INSTRUMENT PANEL JUNCTION BLOCK) 

  7. REPLACE BACK DOOR MOTOR UNIT (POWER BACK DOOR ECU) 
    1. Replace the power back door drive unit (power back door ECU), refer to REMOVAL .

    NEXT: Go to next step 

  8. CHECK BACK DOOR MOTOR UNIT (POWER BACK DOOR ECU) 
    1. Check that the back door closer operates normally.

      OK

      It operates normally.

    NG → REPLACE MAIN BODY ECU (INSTRUMENT PANEL JUNCTION BLOCK) 

    OK → END (REPLACE BACK DOOR MOTOR UNIT (POWER BACK DOOR ECU) DEFECTIVE) 

  9. REPLACE BACK DOOR MOTOR UNIT (POWER BACK DOOR ECU). Refer to  REMOVAL 
  10. REPLACE BACK DOOR OPEN SWITCH. Refer to  REMOVAL 
  11. REPLACE BACK DOOR LOCK. Refer to  REMOVAL