Traffic Information is not Displayed: Procedure

1. Check the traffic information screen.

   Result

   Result	Proceed to
   Traffic information is not displayed	A
   Traffic information is displayed but is not updated	B

B → See step   7 

A: Go to next step 

1. Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.
   Fig 1: Identifying Environment Where Reception Is Difficult Due to Something Blocking The Area Above The Vehicle

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   HINT: 

   If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

   OK

   Area above vehicle is not blocked.

   TEXT IN ILLUSTRATION
   
   

   *a	Example	*b	In a tunnel
   *c	In a building	*d	Under an overpass
   *e	On a forest or tree-lined path	*f	Between tall buildings
   *g	Under a cliff or overhang	-	-

NG → END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

OK: Go to next step 

1. Check that your current position is within the traffic information coverage area.

   OK

   Vehicle is within coverage area.

NG → MOVE TO WITHIN COVERAGE AREA (FOR LATEST COVERAGE AREA, CONFIRM WITH RADIO STATION) 

OK: Go to next step 

1. Press "Show on Map".
   Fig 2: Checking Settings Of Traffic Information

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
   TEXT IN ILLUSTRATION
   
   

   *a

   Example

2. Check if "Traffic Information" is on.
   Fig 3: Checking If Traffic Information Is On

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   OK

   "Traffic Information" is on.

   TEXT IN ILLUSTRATION
   
   

   *a

   Example

NG → TURN "Traffic Information" ON 

OK: Go to next step 

1. Check if the "XM Nav Traffic Premium Package" contract has been extended, or if the contract period has ended.

   OK

   Contract is valid.

NG → TO RECEIVE TRAFFIC INFORMATION, CONTRACT MUST BE MADE WITH SATELLITE RADIO SERVICE 

OK: Go to next step 

1. Perform activation refresh by referring to the satellite radio service web site (http://www.xmradio.com/refresh/).

   HINT: 

   The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

   OK

   Malfunction disappears.

NG → See step   13 

OK → END 

1. Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.
   Fig 4: Identifying Environment Where Reception Is Difficult Due to Something Blocking The Area Above The Vehicle

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   HINT: 

   If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

   OK

   Area above vehicle is not blocked.

   TEXT IN ILLUSTRATION
   
   

   *a	Example	*b	In a tunnel
   *c	In a building	*d	Under an overpass
   *e	On a forest or tree-lined path	*f	Between tall buildings
   *g	Under a cliff or overhang	-	-

NG → END (TRAFFIC INFORMATION IS NOT DISPLAYED BECAUSE AREA IS NOT IN COVERAGE AREA) 

OK: Go to next step 

1. Check if the area on the display that does not match actual traffic conditions is within the XM Nav Traffic coverage area.

   Result

   Result	Proceed to
   Area that does not match is within coverage area.	A
   Area that does not match is not within coverage area.	B

B → END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) 

A: Go to next step 

1. Check if the "XM Nav Traffic Premium Package" contract has been extended, or if the contract period has ended.

   OK

   Contract is valid.

NG → TO RECEIVE TRAFFIC INFORMATION, CONTRACT MUST BE MADE WITH SATELLITE RADIO SERVICE 

OK: Go to next step 

1. Perform activation refresh by referring to the satellite radio service web site (http://www.xmradio.com/refresh/).

   OK

   Malfunction disappears.

NG → See step   11 

OK → END 

1. Wait for 2.5 minutes, and check again if the actual traffic conditions match the display.

   OK

   Actual traffic conditions match display.

NG → See step   12 

OK → END (NAVTEQ HAS UPDATED DATA OF TRAFFIC CONDITIONS) 

1. After 30 minutes have passed, check if all traffic information disappears.

   HINT: 

   After traffic information updates have stopped, the navigation system continues displaying traffic information for a maximum of 30 minutes.

   Result

   Result	Proceed to
   All traffic information disappears.	A
   Some traffic information is wrong.	B
   Actual traffic conditions match display.	C

B → NAVTEQ MAY NOT BE PROVIDING DATA VERSION OF CERTAIN TRAFFIC INFORMATION (DATA ERROR, PROBLEM, ETC.) 

C → NAVTEQ HAS UPDATED DATA OF TRAFFIC CONDITIONS 

A → END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)