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Home >> Toyota >> 2011 >> Highlander Hybrid Limited >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Navigation System (Diagnostic Codes & Symptom Tests) (Hybrid) >> Navigation System >> CD cannot be Inserted / Played or CD is Ejected Right After Insertion >> Procedure

CD cannot be Inserted / Played or CD is Ejected Right After Insertion: Procedure

  1. CHECK IF A PROPER CD IS INSERTED 
    1. Make sure that the CD is an audio CD or a CD with an MP3 or WMA file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

      OK

      CD is normal.

      HINT: 

      • Translucent or uniquely-shaped CDs cannot be played.
      • Commercial audio CDs can be played.
      • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
      • MP3 and WMA files on CD-ROMs, CD-Rs and CD-RWs can be played.
      • For details on playable CDs, refer to the Owner's Manual.

    NG → CD IS FAULTY 

    OK: Go to next step 

  2. CHECK THAT CD IS INSERTED PROPERLY 
    1. Check whether or not the CD is inserted upside down.

      OK

      CD is properly inserted.

    NG → SET CD PROPERLY 

    OK: Go to next step 

  3. CHECK CD 
    1. Check for dirt on the CD surface.
      Fig 1: Cleaning Disc With Soft Cloth
      GTY101461Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

      OK

      No dirt is on the CD surface.

      NOTE:

      Do not use a conventional record cleaner or anti-static preservative.

      HINT: 

      If the CD is dirty, clean the CD by wiping the CD surface radially with a soft cloth.

    NG → CLEAN CD 

    OK: Go to next step 

  4. CHECK OPERATION WITH ANOTHER CD 
    1. Check using another CD.
      1. Check if the problem recurs using another CD.

        OK

        The problem does not occur.

    NG → See step   5 

    OK → CD WAS FAULTY 

  5. REPLACE NAVIGATION RECEIVER ASSEMBLY. Refer to  REMOVAL