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Home >> Toyota >> 2011 >> Highlander Hybrid Limited >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Audio / Visual System (Diagnostic Codes & Symptom Tests) (Hybrid) >> Audio And Visual System >> The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted >> Procedure

The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted: Procedure

  1. CHECK CELLULAR PHONE 
    1. Check if the other caller can hear your voice properly.

      OK

      Your voice can be heard correctly.

      HINT: 

      The purpose of this step is to inspect the cellular phone when it is not connected to the vehicle.

    NG → REPAIR OR REPLACE CELLULAR PHONE 

    OK: Go to next step 

  2. CHECK SETTINGS 
    1. Check if the mute is not set to on.

      OK

      Mute is not set to on.

    NG → TURN MUTE OFF 

    OK → See step   3 

  3. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE