Safety Recall J0A - Remedy Notice - Certain 2010 - 2016 4RUNNER Vehicles (Front Passenger); Certain 2003-2013 Model Year Corolla Vehicles (Front Passenger); Certain 2003-2010 Model Year Matrix Vehicles (Front Passenger); Certain 2002-2007 Model Year Sequoia Vehicles (Front Passenger); Certain 2011 - 2013 Sienna Vehicles (Front Passenger); Certain 2007 - 2012 YARIS Vehicles (Front Passenger Side); Certain 2003 - 2006 Model Year Tundra Vehicles (Front Passenger); Certain 2007 - 2012 YARIS Vehicles (Front Passenger); Certain 2008 - 2012 Scion XB Vehicles (Front Passenger); Certain 2004 - 2005 RAV4 Vehicles (Front Driver) Non-Desiccated Front Passenger Or Front Driver Airbag Inflator - "Like For Like" Replacement (Zone A) (T-CP-J0A-A520-D)

SAFETY RECALL J0A - REMEDY NOTICE - CERTAIN 2010 - 2016 4RUNNER VEHICLES (FRONT PASSENGER); CERTAIN 2003-2013 MODEL YEAR COROLLA VEHICLES (FRONT PASSENGER); CERTAIN 2003-2010 MODEL YEAR MATRIX VEHICLES (FRONT PASSENGER); CERTAIN 2002-2007 MODEL YEAR SEQUOIA VEHICLES (FRONT PASSENGER); CERTAIN 2011 - 2013 SIENNA VEHICLES (FRONT PASSENGER); CERTAIN 2007 - 2012 YARIS VEHICLES (FRONT PASSENGER SIDE); CERTAIN 2003 - 2006 MODEL YEAR TUNDRA VEHICLES (FRONT PASSENGER); CERTAIN 2007 - 2012 YARIS VEHICLES (FRONT PASSENGER); CERTAIN 2008 - 2012 SCION XB VEHICLES (FRONT PASSENGER); CERTAIN 2004 - 2005 RAV4 VEHICLES (FRONT DRIVER) NON-DESICCATED FRONT PASSENGER OR FRONT DRIVER AIRBAG INFLATOR - "LIKE FOR LIKE" REPLACEMENT (ZONE A)

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

The attached Dealer Letter has been updated. Refer to the details below. 

DATE	TOPIC
1/14/2021	The Remedy Procedures section has been updated with information on the "Takata scanning application website" that is now required to be used for all vehicles covered by Takata recalls. Parts Ordering Process section updated with instructions on using Corolla service part numbers.
8/31/2020	Parts Ordering Process section updated with new Corolla service part numbers.
5/28/2020	Table in remedy section updated to explain availability of remedy for Matrix vehicles in K0Q. Remedy description for Corolla vehicles updated. Parts Ordering Process section updated with new Corolla PNs.
4/22/2020	Added new section for a part number that CANNOT be used
2/12/2020	Added current level airbag assembly service part numbers. Added desiccated part numbers that should not be used on vehicles covered by like for like campaign designations. Added non-desiccated parts for certain vehicles included in expansion on 10/17/2019.
11/15/2019	The remedy for 05-08 Matrix vehicles is now available
11/1/2019	Claim filing instructions updated for additional models included in expansion published on the 17th of October 2019 Sequoia inspection op code repair time corrected
10/17/2019	Recall expanded to include additional 2010-2016 4Runner vehicles Recall expanded to include additional 2006 - 2013 Corolla vehicles Recall expanded to include additional 2009 - 2010 Matrix vehicles Recall expanded to include additional 2006 - 2007 Sequoia vehicles Recall expanded to include additional 2011 - 2013 Sienna vehicles Recall expanded to include additional 2006 Tundra vehicles Recall expanded to include additional 2007 - 2012 Yaris vehicles Recall expanded to include additional 2008 - 2012 Scion xB vehicles Recall expanded to include additional 2004 - 2005 RAV4 vehicles (driver)  Opcodes and part number information has been updated
09/25/2019	The remedy op codes for Corolla, Tundra, and Sequoia have been changed. The op code labor times for Corolla, Tundra, and Sequoia have been corrected.
08/28/2019	The remedy has been suspended for 05-08 Matrix vehicles until further notice. A section on campaign phase interpretation has been added The "Parts Ordering Process" section has been updated with instruction on the part number that should be used to remedy 2005 Corolla vehicles. Instructions on inspecting airbag assemblies for 2005 - 2008 Matrix vehicles and 2003 - 2005 Corolla vehicles and the return process of these airbag assemblies have been added.
5/09/2019	Loaner Vehicle Reimbursement Procedure has been updated. A new section titled "Desiccated Service Modules", has been added.
12/12/2018	Recall expanded to include 2003-2005 Corolla vehicles. Recall expanded to include 2003-2005 Tundra vehicles. Recall expanded to include 2002-2005 Sequoia vehicles. Opcodes and Part Number information has been updated. A new section titled "Unremedied VINs for Dealers" has been added for SOAR.
07/17/2018	Dealer Transportation Section added with new opcode and sublet for Customer Vehicle Pickup and Delivery. Part Numbers added in the Non-Desiccated Part Recovery section. Technician Training Requirements have been updated.
2/20/2018	Warranty Reimbursement Procedure section has been updated. Covered Vehicles section has been updated with PR population. Technical Training Requirements section has been updated to remove SC13B certification.

The most recent update in the attached Dealer Letter will be highlighted with a red box. 

Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.

Thank you for your cooperation.

SUBJECT

On January 30, 2018, Toyota filed an Information Report (IR) with the National Highway Traffic Safety Administration (NHTSA) identifying certain vehicles involved in the fifth phase  of the Takata recall (due to begin in 2019) and informing the agency of our intent to pull ahead the remedy on the vehicles described below because parts are now available:

• 2003-2008 Matrix

On December 12, 2018, Toyota filed an Information Report (IR) with the National Highway Traffic Safety Administration (NHTSA) identifying certain vehicles involved in the fifth phase  of the Takata recall (due to begin in 2020) and informing the agency of our intent to pull ahead the remedy on the vehicles described below because parts are now available:

• 2003-2005 Corolla
• 2003-2005 Tundra
• 2002-2005 Sequoia

On October 17, 2019, Toyota filed an Information Report (IR) with the National Highway Traffic Safety Administration (NHTSA) identifying certain vehicles involved in the fifth phase  of the Takata recall (due to begin in 2020) and informing the agency of our intent to pull ahead the remedy on the vehicles described below because parts are now available:

• 2010-2016 4Runner vehicles
• 2003 - 2013 Corolla vehicles
• 2009 - 2010 Matrix vehicles
• 2002 - 2007 Sequoia vehicles
• 2011 - 2013 Sienna vehicles
• 2003 - 2006 Tundra vehicles
• 2007 - 2012 Yaris vehicles
• 2008 - 2012 Scion xB vehicles
• 2004 - 2005 RAV4 vehicles (driver) 

CONDITION

The subject vehicles are equipped with front passenger or front driver airbag inflators produced by Takata. The propellant in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause the inflator to explode during airbag deployment. In the event of an inflator explosion, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.

BACKGROUND

Toyota previously recalled these vehicles under Safety Recalls D0F, DSF, E04, G0P, G0R, H0A, or F0L due to this condition. During the remedy for these Safety Recalls, some vehicles were repaired with a Phase Stabilized Ammonium Nitrate (PSAN) inflator manufactured by Takata without  a drying agent called desiccant. Vehicles that were repaired using PSAN inflators without  desiccant are now involved in Safety Recall J0A.

While Takata has not yet declared the airbag inflators in these vehicles defective based on the schedule specified in a Consent Order between NHTSA and Takata, Toyota is conducting this field action ahead of schedule due to the availability of parts and sufficient dealer capacity to repair these vehicles.

REMEDY

Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator FREE OF CHARGE. 

COVERED VEHICLES

There are approximately 455, 300 vehicles covered by this Safety Recall. There were approximately 39, 200 vehicles distributed to Puerto Rico involved in this Safety Recall.

Zone	Model Name	Model Year	Approximate UIO	Remedy Launch Date
A	Matrix	2003 - 2008	57, 900	January 30, 2018
	Corolla	2003 - 2005	33, 700	December 12, 2018
	Tundra	2003 - 2005	5, 200
	Sequoia	2002 - 2005	3, 500
	4Runner	2010 - 2016	140	October 17, 2019
	Corolla	2003 - 2013	212, 200
	Matrix	2009 - 2010	10
	RAV4	2004 - 2005	100
	Sequoia	2002 - 2007	48, 700
	Sienna	2011 - 2013	50
	Tundra	2003 - 2006	93, 600
	Yaris	2007 - 2012	50
	Yaris HB	2007 - 2011	40
	Scion xB	2008 - 2012	0

ZONE DESCRIPTIONS

Time, temperature, and humidity have been found by NHTSA and multiple independent investigations to contribute to significant propellant degradation that can lead to an unreasonable risk of an inflator explosion. Based on this information, NHTSA has identified the specific states and U.S. territories for each of the three Zones.

ZONE A  - J0A:  Zone A vehicles are identified as having been originally sold, currently registered, or previously registered in a Zone A state or US territory: AL, CA, FL, GA, HI, LA, MS, SC, TX, American Samoa, Guam, Puerto Rico, Saipan, and the US Virgin Islands. These states and U.S. territories have been identified as having high temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 6-9 years.

ZONE B  - J0B:  Zone B vehicles are identified as having been originally sold, currently registered, or previously registered in a Zone B states: AZ, AR, DE, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, WV, and the District of Columbia. These states have been identified as having moderate temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.

ZONE C  - J0C:  Zone C vehicles are identified as having not been originally sold in zone A or B, not currently registered in Zone A or B, and never previously registered in Zone A or B. Zone C states are: AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY. These states have been identified as having lower temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 15-20 years.

CAMPAIGN PHASE INTERPRETATION

The remedy has been resumed and is available for ALL vehicles involved in J0A. Dealers should confirm the status of each VIN in TIS prior to beginning any repairs. 

Refer to the table below to determine the remedy status of vehicles involved in J0A.

Model	Model Year	J0A Remedy Status
4Runner	2010 - 2016	Remedy Available
Corolla	2003 - 2005	Remedy Available
Matrix	2003 - 2004	Remedy Available
	2005 - 2008	Remedy Available
	2009 - 2010	Remedy Available
Sequoia	2002 - 2007	Remedy Available
Sienna	2011 - 2013	Remedy Available
Tundra	2003 - 2005	Remedy Available
Yaris	2007 - 2012	Remedy Available
Yaris HB	2007 - 2011	Remedy Available
Scion xB	2008 - 2012	Remedy Available
RAV4 (driver side)	2004 - 2005	Remedy Available

The remedy status for all campaign codes that require the remedy parts affected by this condition is shown below for your reference. Please refer to the individual Takata Airbag recall dealer letters for more details.

Model Name	Model Year	DSF/E04	J0A/J0B/J0C	K0Q Remedy Status
Matrix	2005 - 2008	Remedy Available	Remedy Available	Remedy Available
Corolla	2003 - 2004	Remedy Available	Remedy Available	Remedy Available
	2005 - 2008	Remedy Available	Remedy Available	Remedy Available

OWNER LETTER MAILING DATE

Toyota will begin to notify owners of vehicles open for remedy approximately one week after the remedy is made available.

Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Safety Recall announcement, it is the dealership's responsibility to forward the owner letter to the customer who purchased the vehicle. 

If a dealer is contacted by an owner who has not yet received the notification, please instruct the dealer to verify coverage by confirming through TIS.  Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.

PRE-OWNED VEHICLES IN DEALER INVENTORY

To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall.

Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes available.

Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com  . In the subject line of the email state "Disclosure Form J0A" and include the VlN.

TOYOTA CERTIFIED USED VEHICLE (TCUV)

The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

TOYOTA RENT-A-CAR (TRAC) & SERVICE LOANERS

Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless the defect has been remedied.

CAMPAIGN SPECIAL SERVICE TOOLS

In a shipment which was scheduled to arrive on July 31, 2013, your dealership was sent a package containing special service tools for Safety Recall D0F which will also be used for this campaign.

These tools are needed when performing the front passenger airbag or front driver inflator module campaign. These tools ARE NOT  available through normal parts or tools channels. There is a very limited supply of tools, but if additional tools are needed, contact your regional representative.

Name	Sample Image	Qty
Airbag Mounting Bracket & hardware		1
Barcode Scanner Models: Datalogic QD2300 (Only Barcode) QD2430 (Barcode and QR Code)		1

TECHNICIAN TRAINING REQUIREMENTS

The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course "Safety Recall and Service Campaign Essentials". To ensure that all vehicles have the repair performed correctly, technicians performing this recall repair are required to have successfully completed E-Learning course SC18A (if you had previously completed E-Learning Course SC13B, you do not have to take SC18A), in addition to "Safety Recall and Service Campaign Essentials", and currently hold at least one of the following certifications levels:

• Toyota Certified (Electrical)
• Toyota Expert (Any Specialty)
• Master Technician
• Master Diagnostic Technician (MDT)

Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It is the dealership's responsibility to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

CAMPAIGN SPECIFIC PART ASSOCIATE E-LEARNING TRAINING REQUIREMENT

The Airbag Inflator Assembly being replaced during this campaign is a Class 9 Hazmat part. Therefore Parts Associates involved in this recall are required to complete E-Learning Module (E2140  "Safety Recall D0F - Front Passenger Airbag Inflator" found on www.uotdealer.com)  This E-Learning module will explain the proper procedure for documenting and returning the Airbag Inflator Assembly to TK Holdings Incorporated.

SHIPPING INFORMATION FOR REMOVED INFLATORS AND AIRBAG ASSEMBLIES

This parts return procedure is applicable to removed airbag inflators, airbag modules, and airbag assemblies. With this process, each dealer will be required to perform the following:

• Apply a return address label to the outside of each inflator/module/assembly box (label provided by Takata in the new part box). 
• Store the old parts on a pallet until 100 are accumulated or whatever amount is collected after 30 days.
• Keep a running log of how many of each type of inflator/module/assembly are on the pallet. 
• Secure the parts on the pallet with shrink wrap.
• Contact Takata at 1-877-650-9409 to arrange LTL pick-up.
• Place an over-pack label on the palletized load and provide the LTL driver with the pre-filled out documentation that will be sent to the dealer by Takata.

This process will not require the dealer to fill out any paperwork. All documents will be filled out by Takata and returned to the dealer.

Refer to the Job Aid available on TIS for more details on this process and how to get more labels.

In addition, to compensate dealers for purchasing pallets and shrink wrap, a sublet claim of 0.20 cents per vehicle may be applied to each inflator replacement warranty claim.

REPAIR QUALITY CONFIRMATION

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

PARTS ORDERING PROCESS - NON SET AND GST PARTS ORDERING PROCESS

It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.

Model	Model Year	Location	Campaign Part Number	Service Module Part Number	Part Description	Qty
			NOTE: Only order the service module if you cannot read/scan the original inflator serial number.
Corolla	2003 - 2008	All States and USTT	04008-10212(1)		AIR BAG ASSY KIT, INSTR PNL PASS	1
			OR
			04009-61212(1)	73970-02080-##(2)	AIR BAG KIT	1
			AND
			04008-10312(1)	73970-02080-##(2)	INFLATOR ASSY KIT, INSTR PNL AIR BAG	1
Tundra	2003 - 2004		04008-03712(1)	73970-0C060-(2)	INFLATOR ASSY KIT, INSTR PNL AIR BAG	1
Sequoia	2002 - 2004
Tundra	2005 - 2006		04008-10112		AIR BAG ASSY KIT, INSTR PNL PASS	1
Sequoia	2005 - 2007
Corolla	2009 - 2013		04007-06512	73960-12161	INFLATOR ASSY KIT, INSTR PNL AIR BAG	1
				73960-02121
			04006-66108	N/A	A-Pillar Garnish Clip Kit (Vehicles with Side Curtain Shield Airbag Only)	1
Sienna	2011 - 2013		04007-06645	73960-08051	INFLATOR ASSY KIT, INSTR PNL AIR BAG	1
				73960 - 08061
			62217-06010	N/A	A-Pillar Garnish Clip Kit	2
Yaris HB	2007 - 2011		04005-23752		Instrument Panel Airbag Module	1
			04005-28352	N/A	Wire Harness	1
			Local Source	N/A	Tie-wrap	2
Yaris	2007 - 2012		04006-39252		Instrument Panel Airbag Module	1
			04005-28352	N/A	Wire Harness	1
			Local Source	N/A	Tie-wrap	2
Scion xB	2008 - 2012		04007-06812	73970-12141	Instrument Panel Airbag Inflator	1
			04006-66108	N/A	A-Pillar Garnish Clip Kit	1
RAV4	2004 - 2005		04005-08442		AIR BAG ASSY KIT, INSTR PNL DRIVER (driver side)	1
		USTT, Hawaii & Alaska	04005-08342		AIR BAG ASSY KIT, INSTR PNL DRIVER (driver side)	1
Matrix	2003-2004	48 States in Continental U.S.	04005-22601		AIR BAG ASSY KIT, INSTR PNL PASS	1
		USTT, Hawaii & AK	04005-22501		AIR BAG ASSY KIT, INSTR PNL PASS	1
	2005-2008	48 States in Continental U.S.	04005-22901		AIR BAG ASSY KIT, INSTR PNL PASS	1
		USTT, Hawaii & AK	04005-22801		AIR BAG ASSY KIT, INSTR PNL PASS	1
AND
Matrix	2003 - 2008	All States and USTT	04005-28112***	N/A	AIRBAG CONNECTOR	1
NOTE: (1) Continue to order 04008-10212 until there is no longer stock at your facing PDC. Once there is no longer stock of the airbag assembly part number 04008-10212 use the airbag kit part number 04009-61212 and the inflator assy kit part number 04008-10312 to perform the remedy for Corolla vehicles. (2) If there is no longer stock of 04008-10212 and the airbag assy serial number is missing or not legible, use the service module part number to complete the campaign. In these cases that you use the service module part number, the scanning application may now be used, and a job aid is no longer required.

Model	Model Year	Location	Campaign Part Number	Service Module Part Number	Part Description	Qty
			NOTE: Only order the service module if you cannot read/scan the original inflator serial number.
Matrix	2009-2010	All States and USTT	04007-06512	73970-02091	INFLATOR ASSY KIT, INSTR PNL AIR BAG	1
			04006-66108	N/A	A-Pillar Garnish Clip Kit (Vehicles with Side Curtain Shield Airbag Only)	1
			(1)04007-15112	N/A	Bracket Kit	1
			OR
			04007-27112	73970-02091	INFLATOR ASSY KIT, INSTR PNL AIR BAG (Includes necessary bracket)	1
			04006-66108	N/A	A-Pillar Garnish Clip Kit (Vehicles with Side Curtain Shield Airbag Only)	1
(1) 04007-15112 is no longer available to order from your facing PDC. This part number is still valid for the repair however. If you have remaining inventory at your dealer, please continue to use in conjunction with inflator 04007-06512 when repairing Matrix vehicles until your inventory has been depleted. Once gone, start using 04007-27112 for the repair.

Model	Model Year	Location	Campaign Part Number	Service Module Part Number	Part Description	Qty
			NOTE: Only order the service module if you cannot read/scan the original inflator serial number.
4Runner	2010 - 2016	All States and USTT	(1)04007-58135		AIR BAG ASSY KIT, INSTR PNL PASS	1
			(2)04007-1U135-B0 - Light Gray Interior Or (2)04007-1U135-E0 - Sand Beige Interior	N/A	A-Pillar Garnish	1
(1) 04007-14335 is no longer available to order from your facing PDC. This part number is still valid for the repair however. If you have remaining inventory at your dealer, please continue to use in conjunction with the above A-Pillar garnishes (if required) when repairing 4Runner vehicles until your inventory has been depleted. Once gone, start using 04007-58135 for the repair. (2) 62220-35030-B0 and 62220-35030-E0 are no longer available to order for this safety recall. Please begin using the campaign specific part numbers 04007-1U135-B0 and 04007-1U135-E0 when replacing the A-Pillar Garnish. Only 2010 to Certain 2013 Model Year 4Runner vehicles require A-Pillar garnish replacement. If you have a 2013 - 2016 4Runner that contains an A-Pillar garnish that is bolted in at the top, the A-Pillar DOES NOT  require replacement. See photos below for reference.

IMPORTANT PARTS ORDERING UPDATE 

All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program.  Please refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and additional details.

J0A CAMPAIGN PART NUMBER RECOVERY

Dealers should discontinue the installation of the parts listed below for the recalls, customer pay repairs AND over-the-counter sales (if applicable) unless they have a mark on the label  .

Model	Model Year	Location	Part Number	Part Description
Corolla	2003-2004	All States and USTT	04008-10212	AIR BAG ASSY KIT, INSTR PNL PASS
Matrix	2005-2008	48 States in Continental U.S.	04005-22901	AIRBAG ASSEMBLY W/INFLATOR
		USTT, Hawaii & AK	04005-22801

Toyota requires all dealers to return any parts listed above that do NOT have a mark on the label that remain in dealer inventory by utilizing the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return program is outlined in PANT Bulletin 2014-042. 

JON-DESICCATED PART RECOVERY

Dealers should discontinue the installation of the non-desiccated parts listed below for recall, customer pay repairs AND over-the-counter sales (if applicable). 

Model	Model Year	Location	Part Number	Part Description
Corolla	2003-2004	48 States in Continental U.S.	04003-28102	INFLATOR ASSY KIT, INSTR PNL AIRBAG
		USTT, Hawaii & AK	04003-11102
	2005-2008	48 States in Continental U.S.	04004-75202
		USTT, Hawaii & AK	04004-75102
Sequoia	2002-2004	48 States in Continental U.S.	04003-2810C
		USTT, Hawaii & AK	04003-1110C
	2005-2007	48 States in Continental U.S.	04004-7520C
		USTT, Hawaii & AK	04004-7510C
Tundra	2003-2004	48 States in Continental U.S.	04003-2810C
		USTT, Hawaii & AK	04003-1110C
	2005-2006	48 States in Continental U.S.	04004-7520C
		USTT, Hawaii & AK	04004-7510C
Matrix	2003-2004	48 States in Continental U.S.	04003-28101
		USTT, Hawaii & AK	04003-11101
	2005-2008	48 States in Continental U.S.	04004-75201
		USTT, Hawaii & AK	04004-75101

Model	Model Year	Part Number	Part Description
Corolla	2003-2004	73970-02040-B0	AIR BAG ASSY, INSTR PNL PASS
		73970-02040-B1
		73970-02040-E0
	2005-2008	73970-02051-B0
		73970-02051-B1
		73970-02051-E0
Sequoia	2002-2004	73970-0C020-B0
		73970-0C020-B1
		73970-0C020-E0
	2005-2007	73970-0C021-B0
		73970-0C021-B1
Tundra	2003-2004	73970-0C020-B0
		73970-0C020-B1
		73970-0C020-E0
	2005-2006	73970-0C021-B0
		73970-0C021-B1
Matrix	2003-2004	73970-01030-B0
	2005-2008	73970-01050-B0
4Runner	2010 - 2016	73960-35080
		73960-35081
Corolla	2010 - 2016	73960-12130
		73960-12160
		73960-02140
		73960-02120
Matrix	2009 - 2013	73970-02090
Sienna	2009 - 2010	73960-08050
		73960-08060
Yaris Sedan	2011 - 2013	73960-52080
Yaris HB	2007 - 2012	73960-52050
		73960-52030
Scion xB	2007 - 2011	73970-12140

Toyota requires all dealers to return any parts listed above that still remain in dealer inventory by utilizing the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return program is outlined in PANT Bulletin 2014-042. 

SERVICE MODULE AFFECTED BY K0Q CONDITION

Dealers should discontinue the installation of the parts listed below for recall, customer pay repairs AND over-the-counter sales (if applicable). 

Model	Model Year	Part Number	Part Description
Matrix	2005-2008	73970-01110-B0	AIR BAG ASSY, INSTR PNL PASS

Toyota requires all dealers to return any parts listed above that still remain in dealer inventory by utilizing the Hazmat Part Return Program available. Dealers will be issued a refund for all part returns. This part return program is outlined in PANT Bulletin 2014-042. 

REMEDY PROCEDURES

Refer to TIS for Technical Instructions repair. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.

Takata Scanning Application Website 

The Technical Instructions will now direct you to the Takata scanning application website that has been used in K0Q, J0A, J0B, and J0C for 2003-2008 model year Corolla and Matrix vehicles as part of the remedy procedure for ALL other vehicles covered by Takata recalls. The Takata scanning application website is replacing the original scanning application. The new Takata scanning application website will be available for all other vehicles and campaigns starting January 14, 2021 at 7:00 AM CST.  For your reference, the website and default password are listed below:

https://takata-scan-app.imagespm.info/ 

Username:Dealer Code

*Default Password: xxxxx

The Takata scanning application website link can also be found in service lane; location is shown below: 

However, if the original scanning application link is chosen, it will now re-direct to the Takata scanning application website. 

EXAMPLE of the "original scanning application" link location in Service lane: 

Additional instructions for this Takata scanning application website are included in the Technical Instructions. 

WARRANTY REIMBURSEMENT PROCEDURE

Matrix (2003 - 2008 MY)	LGG09G	Replace Airbag Assembly	0.9 hr/vehicle
Matrix (2009 - 2010 MY)	J0A302	Replace Airbag Assembly	1.7 hr/vehicle
Corolla (2003 - 2008 MY)	J0A001	Replace Airbag Assembly or Airbag Sub-Assembly and Inflator	0.9 hr/vehicle
Corolla (2009 - 2013 MY)	J0A301	Replace Airbag Assembly	1.7 hr/vehicle
Tundra & Sequoia	J0A002	Replace Airbag Inflator or Assembly	1.2 hr/vehicle
Sienna	J0A303	Replace Instrument Panel Airbag Inflator Kit	2.7 hr/vehicle
4Runner	J0A304	Replace Instrument Panel Airbag Module	3.0 hr/vehicle
Yaris HB	J0A305	Replace Instrument Panel Airbag Module	0.8 hr/vehicle
Yaris	J0A306	Replace Instrument Panel Airbag Module	0.8 hr/vehicle
xB	J0A307	Replace Instrument Panel Airbag Inflator	1.0 hr/vehicle
RAV4	J0A308	Replace Airbag Inflator	0.6 hr/vehicle

In limited instances, a Sequoia vehicle may have an inflator utilizing a large retaining hex nut on the right side. These vehicles are not involved in this Safety Recall. Refer to the Sequoia Technical Instructions Section VII-2 for additional details. 

Model	Op. Code	Description	Flat Rate Hour
Sequoia (ONLY)	J0A003	Large Retaining Hex Nut Found Vehicle not Involved Under this Safety Recall (Refer to the Sequoia Technical Instructions Section VII-2)	0.3 hr/vehicle

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Dealers may claim the cost for materials needed for inflator return shipping under opcode LGG09G, J0A001 J0A002, J0A301, J0A302, J0A303, J0A304, J0A305, J0A306, J0A307, or J0A308 at a maximum rate of $0.20 per vehicle as sublet type "ZZ."
• Towing may be offered to the customer and can be claimed under Op. Code LGG09G, J0A001, J0A002, J0A301, J0A302, J0A303, J0A304, J0A305, J0A306, J0A307, or J0A308 for $250 as sublet type "TW". The customer may request vehicle pick up if they reside in areas where dealerships are not located within reasonable traveling distance or if the customer is not comfortable driving their vehicle.
  • Towing invoice MUSTbe attached to all towing claims. These claims may be subject to debit if towing invoice is not attached. 

LOANER VEHICLE REIMBURSEMENT PROCEDURE

For customer convenience, one of the following alternative transportation options can be claimed for $35 per day:

• Loaner vehicle through Toyota Rent-A-CAR (TRAC)
• Rental vehicle
• Other alternative transportation such as Uber, Lyft or a taxi

Op. Code	Description
RNTJ0A	Vehicle Rental 1 Day

If alternative transportation exceeds 1 day, due to part availability issues such as a backorder, then alternative transportation can be claimed as sublet type "RT" under the repair Op. Codes LGG09G, J0A001 J0A002, J0A301, J0A302, J0A303, J0A304, J0A305, J0A306, J0A307, or J0A308. 

DEALER TRANSPORTATION - CUSTOMER VEHICLE PICKUP AND DELIVERY

• Dealer Transportation Opcode is only to be used if the customer's vehicle was delivered to and from the dealer. Transportation sublet is not to exceed $120. These claims may be subject to debit if it is determined that the vehicle was not picked up or delivered. 
• Dealers will determine the transportation cost, which they are allowed to claim as sublet "DE", under the Dealer Transportation op code by multiplying their dealer labor rate by 0.7 hours (ex. $100 x 0.7 = $70 Dealer Transportation).

Model	Dealer Transportation Op Code	Sublet	$ Amount to be Included on Claim for Dealer Transportation Cost
Matrix Corolla Tundra & Sequoia Sienna 4Runner Yaris HB Yaris xB RAV4	J0ATRA	DE	0.7hr x Dealer Labor Rate (ex: $100 x 0.7 = $70)

CLAIM FILING ACCURACY AND CORRECTION REQUESTS

It is the dealer's responsibility to file claims correctly for this Safety Recall. This claim filing information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03  to correct the claim.

UNREMEDIED VIN LIST

Toyota is committed to increasing Safety Recall completion rates. Engaging dealerships in customer outreach efforts is of vital importance to achieving this goal. To this end, dealers who utilize the Service Opportunity Access for Retention (SOAR) system can access a list of incomplete VINs in their area for campaign J0A. This information is to be used to contact customers about open recalls ONLY. DO NOT use this information for any other purpose.

For the Takata recall, communications to customers are coordinated with the National Highway Traffic Safety Administration (NHTSA). To promote clear and consistent messages, Toyota has developed templates for dealers to use in communications with customers. Dealers may add their logos and contact information in the spaces provided on the templates. These templates have been provided to the OCPe NBP vendors and will also be available for download in SOAR.

Please refer to the special Takata Unrepaired VINs for Dealers FAQ  included in the dealer package for further details.

MEDIA CONTACTS

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this contact only to media associates.

CUSTOMER CONTACTS

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

CAMPAIGN DESIGNATION DECODER

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Safety Recall. 

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

SAFETY RECALL JOA, JOB, AND JOC - Q&A

Safety Recall J0A, JOB, and J0C  - Remedy Notice 

Certain 2010 - 2016 4Runner Vehicles (Front Passenger) 

Certain 2003-2013 Model Year Corolla Vehicles (Front Passenger) 

Certain 2003-2010 Model Year Matrix Vehicles (Front Passenger) 

Certain 2002-2007 Model Year Sequoia Vehicles (Front Passenger) 

Certain 2011 - 2013 Sienna Vehicles (Front Passenger) 

Certain 2007 - 2012 Yaris Vehicles (Front Passenger) 

Certain 2003 - 2006 Model Year Tundra Vehicles (Front Passenger) 

Certain 2007 - 2012 Yaris Vehicles (Front Passenger Side) 

Certain 2008 - 2012 Scion xB Vehicles (Front Passenger) 

Certain 2004 - 2005 RAV4 Vehicles (Front Driver) 

Non-Desiccated  Front Passenger or Front Driver Airbag Inflator - "Like for Like" Replacement (Zone A, B, and C) 

Frequently Asked Questions 

Original Publication Date: January 30, 2018 

DATE	TOPIC
5/28/2020	Q5 & A5 have been updated with details on the update to the remedy for Corolla vehicles.
11/15/2019	Q&A 11 has been updated to explain that the remedy is now available for all models.
10/17/2019	Recall expanded to include additional 2010-2016 4Runner vehicles Recall expanded to include additional 2006 - 2013 Corolla vehicles Recall expanded to include additional 2009 - 2010 Matrix vehicles Recall expanded to include additional 2006 - 2007 Sequoia vehicles Recall expanded to include additional 2011 - 2013 Sienna vehicles Recall expanded to include additional 2006 Tundra vehicles Recall expanded to include additional 2007 - 2012 Yaris vehicles Recall expanded to include additional 2008 - 2012 Scion xB vehicles Recall expanded to include additional 2004 - 2005 RAV4 vehicles (driver)
8/28/2019	Q&A 11, 12, and 13 have been added to explain the availability of the remedy for certain 2005 - 2008 Matrix vehicles.
12/12/2018	Recall expanded to include 2003 to 2005 Corolla vehicles. Recall expanded to include 2003-2005 Tundra vehicles. Recall expanded to include 2002-2005 Sequoia vehicles. Opcodes and Part Number information has been updated.

The most recent update will be highlighted with a red box. 

Q1: What is the condition? 

A1: The subject vehicles are equipped with front passenger or front driver airbag inflators produced by Takata. The propellant in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause the inflator to explode during airbag deployment. In the event of an inflator explosion, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.

Q2: Why is Takata recalling all frontal airbag inflators manufactured with propellant that do not also include a desiccant? 

A2: Multiple independent investigations and NHTSA's independent expert concluded that the propellant in non-desiccated, frontal Takata airbag inflators degrades over time. The degradation is the result of various factors existing in the location where the vehicle containing the inflators is principally operated, including long-term exposure to environmental moisture and fluctuating high temperatures.

Q2a: What is the Inflator? 

A2a: The inflator is a device contained within the airbag assembly. It contains solid propellant wafers which are ignited in the event airbag deployment is triggered. When ignited, the wafers expand into an inert gas, inflating the airbag.

Q2b: What happens when the non-desiccated propellant degrades? 

A2b: If the propellant degrades substantially, the inflators can become over-pressurized and explode during airbag deployment.

Q2c: What is a desiccant? 

A2c: A desiccant is a material that acts as a drying agent. Desiccants collect moisture present in their immediate environment, helping to limit moisture absorption by other nearby materials, such as propellant in an airbag inflator.

Q2d: What is absolute humidity? 

A2d: The measure of the water vapor content in the air is known as absolute humidity, and it is displayed in grams of water vapor per cubic meter of air. Higher temperature, southern coastal climates consistently experience the greatest concentrations of water vapor in the air, as warmer ambient air can hold more water.

Q2e: How is humidity related to the condition? 

A2e: The specific relationship of humidity to the operation of the inflator and the cause of improper airbag inflator performance and explosion is still under investigation.

Q3: I already had my recall repair completed under a previous recall of the passenger airbag inflator. Why is my vehicle being recalled again? 

A3: All vehicles repaired under a previous recall with a remedy part containing Phase Stabilized Ammonium Nitrate (PSAN) without desiccant are scheduled for recall under the Takata Coordinated Remedy Program administered by the National Highway Traffic Safety Administration (NHTSA) beginning December 31, 2019. Vehicles repaired using a PSAN inflator without desiccant are sometimes referred to as "Like for Like" vehicles.

Q3a: If these "Like for Like" vehicles are not scheduled for recall until later on, why is Toyota recalling these vehicles now? 

A3a: Due to sufficient supply of remedy parts and dealer capacity for certain vehicles, Toyota was able to pull ahead the launch of the remedy phase for these vehicles involved in advance of Takata's decision.

Q3b: When is Toyota planning to recall other vehicles that may be involved in this "Like for Like" phase? 

A3b: There are no other vehicles or future phases of "Like for Like". Q4: Which airbags in Toyota vehicles are affected by this field action? 

A4: This field action only includes certain Toyota vehicles repaired under a previous recall with Takata-produced front passenger or driver airbag inflators that do not include a desiccant.

Q5: Are there concerns with other airbags in the vehicle? 

A5: No. This recall only applies to certain front passenger or driver airbag inflators manufactured and installed in certain Toyota vehicles. Other airbags in the vehicle are not affected by this Safety Recall.

Q6: Which vehicles are affected by this Safety Recall? 

A6: There are approximately 1, 045, 000 Toyota vehicles covered by these Safety Recalls.

Model	Model Year	Appx. UIO	Production Range
Matrix	2003 - 2010	98, 400	Early January 2002 - Mid-August 2010
Corolla	2003 - 2013	564, 400	Late December 2001 - Mid-July 2013
Tundra	2003 - 2006	240, 200	Early August 2002 - Early January 2007
Sequoia	2002 - 2007	141, 300	Early April 2002 - Early November 2007
4Runner	2010 - 2016	270	Mid-November 2009 - Late September 2016
Sienna	2011 - 2013	60	Early January 2010 - Mid-June 2013
Yaris	2007 - 2012	80	Early March 2006 - Early August 2012
Yaris HB	2007 - 2011	80	Mid-May 2006 - Late July 2011
Scion xB	2008 - 2012	100	Early April 2007 - Early October 2012
RAV4 (Driver Side)	2004 - 2005	100	Late July 2003 - Mid-October 2005

Q6a: How are the zones identified, and which zone am I located in? 

A6a: These Safety Recalls have been structured with multiple phases across three geographic zones. Time, Temperature, and Humidity have been found by NHTSA and multiple independent investigations to contribute to significant Takata airbag inflator propellant degradation that can lead to an unreasonable risk of an inflator explosion.

ZONE A (J0A):  Includes states with high temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at 6-9 years.

Zone	Model Name	Model Year	Approximate UIO	Remedy Launch Date
A	Matrix	2003-2008	57, 900	January 30, 2018
	Corolla	2003-2005	33, 700	December 12, 2018
	Tundra	2003-2005	5, 200
	Sequoia	2002-2005	3, 500
	4Runner	2010 - 2016	140	October 17, 2019
	Corolla	2003 - 2013	212, 200
	Matrix	2009 - 2010	10
	RAV4	2004 - 2005	100
	Sequoia	2002 - 2007	48, 700
	Sienna	2011 - 2013	50
	Tundra	2003 - 2006	93, 600
	Yaris	2007 - 2012	50
	Yaris HB	2007 - 2011	40
	Scion xB	2008 - 2012	0

ZONE B (JOB):  Includes states with moderate temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at 10-15 years.

Zone	Model Name	Model Year	Approximate UIO	Remedy Launch Date
B	Matrix	2003-2008	26, 000	January 30, 2018
	Corolla	2003-2005	6, 300	December 12, 2018
	Tundra	2003-2005	300
	Sequoia	2002-2005	200
	4Runner	2010 - 2016	90	October 17, 2019
	Corolla	2003 - 2013	309167
	Matrix	2009 - 2010	10
	RAV4	2004 - 2005	0
	Sequoia	2002 - 2007	88792
	Sienna	2011 - 2013	3
	Tundra	2003 - 2006	141, 000
	Yaris	2007 - 2012	20
	Yaris HB	2007 - 2011	30
	Scion xB	2008 - 2012	30

ZONE C (J0C):  Includes states with lower temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at 15-20 years.

Zone	Model Name	Model Year	Approximate UIO	Remedy Launch Date
C	Matrix	2003-2008	14, 300	January 30, 2018
	Corolla	2003-2005	3, 000	December 12, 2018
	Tundra	2003-2005	200
	Sequoia	2002-2005	10
	4Runner	2010 - 2016	50	October 17, 2019
	Corolla	2003 - 2013	5
	Matrix	2009 - 2010	2
	RAV4	2004 - 2005	0
	Sequoia	2002 - 2007	0
	Sienna	2011 - 2013	3
	Tundra	2003 - 2006	0
	Yaris	2007 - 2012	10
	Yaris HB	2007 - 2011	10

Q6b: Are there any other Toyota/Lexus/Scion vehicles covered by this Safety Recall in the U.S.? 

A6b: Yes. There are certain Lexus vehicles covered by this Safety recall in the U.S.

Q7: What is Toyota going to do? 

A7: Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator FREE OF CHARGE. 

Q7a: Will the new airbag assembly contain Phase Stabilized Ammonium Nitrate? 

A7a: No. Toyota will be replacing the airbag inflator or airbag assembly with a new one that is not manufactured by Takata.

Q8: Are there any warnings that this condition exists? 

A8: No. There are no warnings that this condition exists.

Q9: What should you do? 

A9: Toyota strongly recommends that you have this Safety Recall remedy performed immediately. Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed. If you are uncomfortable driving the vehicle to the dealership, please contact your local authorized Toyota dealer who will arrange for vehicle pick up.

Q10: Are all vehicles involved in the previous Takata Inflator Recall Actions covered by this Safety Recall? 

A10: No. This Safety Recall applies to owners who originally had their vehicles repaired under Safety Recalls E04, DSF, G0P, G0R, H0A, or F0L and received a new inflator or airbag assembly that did not contain desiccant.

Q11: Is the remedy available for all vehicles? 

A11: Yes. The remedy is available for all models at this time.

Model	Model Year	J0A Remedy Status
4Runner	2010 - 2016	Remedy Available
Corolla	2003 - 2005	Remedy Available
Matrix	2003 - 2004	Remedy Available
	2005 - 2008	Remedy Available
	2009 - 2010	Remedy Available
Sequoia	2002 - 2007	Remedy Available
Sienna	2011 - 2013	Remedy Available
Tundra	2003 - 2005	Remedy Available
Yaris	2007 - 2012	Remedy Available
Yaris HB	2007 - 2011	Remedy Available
Scion xB	2008 - 2012	Remedy Available
RAV4 (driver)	2004 - 2005	Remedy Available

Q12: How does Toyota obtain my mailing information? 

A12: Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

Q13: Do I need my owner letter to have the remedy performed? 

A13: You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

Q14: What if I have additional questions or concerns? 

A14: If you have additional questions or concerns go to www.toyota.com/recall  , or please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

Safety Recalls E04, DSF, FOL - Takata Unrepaired VINs for Dealers 

Frequently Asked Questions 

Q1: Why is Toyota providing unrepaired VINs to dealers? 

A1: Toyota is making every effort to increase the completion rate for the Takata recall. Engaging dealerships in this effort is of vital importance. Toyota recognizes that dealers have local expertise for their market areas and need to know what unrepaired vehicles are in their area in order to provide assistance in our efforts.

Q2: How will Toyota provide unrepaired VINs to dealers? 

A2: Toyota is developing an integration within the Service Opportunity Access for Retention (SOAR) system to provide unrepaired VINs and customer contact information to dealers.

Q2a: What if my dealership doesn't use SOAR today? 

A2a: At this time, we can only provide this data through the SOAR system. However, SOAR is free to access for all dealers. If your dealership would like to obtain access, find and click the SOAR link on the Service menu in Dealer Daily and follow the instructions to sign up. Note that SET dealers are not involved in the SOAR program.

Q2b: What if I don't have access to SOAR? 

A2b: If your dealership is not a current SOAR user, please contact the Dealer Daily administrator within your dealership to gain access. Only users who have a business need to access the data within SOAR should be provided access.

Q3: Are there any special conditions or terms of use involved with this data? 

A3: Yes, each time a dealer accesses the data in SOAR, they will be required to agree to a series of terms and conditions. The use of this data is strictly prohibited for any purpose other than contacting customers about the incomplete recall on their vehicle. It cannot be used for marketing of any kind.

Q4: Can I download the data and provide to members of my dealership to reach out to customers? 

A4: Yes, we encourage you to use the data to reach customers in your area for the purpose of informing them about an open recall. We ask that you keep in mind that Terms and Conditions state that you may not load this data into any other database and you may not retain the data for longer than is necessary to reach out to customers for that purpose.

Q5: Will I be able to use my OCPe National Business Partner (Epsilon, AutoPoint, Gulf States Marketing) to reach out to customers in my area? 

A5: Yes. A similar integration with National Business Partners which exists today in SOAR will be available for the Takata unrepaired VINs.

Q5a: Can I provide the data to other Third-Party Vendors? 

A5a: Yes, but any Third-Party Vendor which receives this data must be contractually bound in writing to the same Terms and Conditions which dealers agree to when accessing the data.

Q6: Will Toyota purge the list of unrepaired VINs in my area as they are repaired? 

A6: Yes, each night SOAR will be purged of any VINs for which repair warranty claims were received on the previous day.

Q7: What data will be available in SOAR? 

A7: VIN, customer name, address, phone number, and email address. Note that phone number and email address may not be available for all VINs.

Q8: What can I send to customers to notify them about their open recall? 

A8: Toyota has created specific templates. Dealers MUST  use these templates for all communications. These communications have been designed so that dealers can incorporate their own logo, contact information, and links to online scheduling systems.

Q8a: Where can I obtain the communication templates? 

A8a: Communication templates will be available within SOAR for download.

Q8b: Can I change the content of the templates? 

A8b: No. These specific templates have been reviewed as part of the National Highway Traffic Safety Administration's (NHTSA) Coordinated Remedy Program. Consistent messaging in communications about the Takata recalls is important. Dealers should not change the content of the template aside from adding their dealer logo and contact information. Links to online appointment scheduling can be added as well as service hours if desired by the dealer.

Q9: What are the terms and conditions of use? 

A9: Terms and conditions are shown below. Dealers will be required to agree to these terms and conditions each time they access this data on VINs with unrepaired Takata inflators in SOAR. Failure to adhere to any of these terms can result in being denied access to unrepaired VIN information.

In my capacity as a duly-authorized representative of my dealership ("Dealer")  , and in my individual capacity, I understand that by clicking 'I Agree' below, I hereby accept, agree and acknowledge on behalf of myself and Dealer that:

1. Dealer is authorized to download and use the Recall Customer Data (as defined below) solely in connection with the applicable Toyota, Lexus, and Scion recalls only for owners or lessees of Toyota, Lexus or Scion brand motor vehicles that have registration addresses located within the Dealer's Primary Market Area, as further modified with actual service customers of Dealer (collectively, "Customers  "), and only to call Customers, or send to Customers direct mail or email reminders, to notify them there is an open recall for their applicable Toyota, Lexus or Scion vehicle (the "Permitted Purpose  ").
2. "Recall Customer Data"  means customer (including Customer) first and last name, physical address, phone number, email address, other contact information, and VIN numbers associated with an open recall.
3. Neither I nor Dealer shall use any Recall Customer Data information for marketing of any kind, nor shall we include any sales, service or other retail marketing messages in recall reminder communications.
4. I understand that all Recall Customer Data is confidential and proprietary to Toyota Motor Sales, U.S.A., Inc. and its designees ("Toyota")  , and neither I nor Dealer shall disclose it to any person or entity, unless approved in advance and in writing by Toyota. None of the Recall Customer Data shall be accessed, used or stored outside of the United States.
5. I shall protect and shall not share my access credentials to this Recall Customer Data with anyone (other than, if necessary, with Dealer's systems administrator solely for the limited purpose of supporting the Permitted Purpose).
6. I shall not access or use this Recall Customer Data for unauthorized, fraudulent or malicious purposes, or in a manner that could damage, disable, overburden or impair any of the systems in which the Recall Customer Data is being provided.
7. I understand that storage of the Recall Customer Data within any database or other methodology (including, but not limited to, on printed materials) for any activity beyond the Permitted Purpose is prohibited. In particular, none of the Recall Customer Data shall be shared, stored, published, sold or used for any marketing purposes (including, but not limited to, not used to 'cleanse' or validate information in any marketing or customer database). None of the Recall Customer Data shall be comingled with data in any of Dealer's database systems.
8. Neither I nor Dealer shall retain the Recall Customer Data for more than the period of time necessary to ensure completion of the applicable open recall.
9. Dealer shall require each personnel of Dealer who is given access to the Recall Customer Data to agree that he/she shall (i) use the Recall Customer Data solely as necessary to accomplish his/her work responsibilities related to the open recalls applicable to such Recall Customer Data, and not for any other purposes or personal reasons; (ii) maintain the secrecy of any password or code that is provided for access to the Recall Customer Data; and (iii) not attempt to download or copy the Recall Customer Data onto portable devices or otherwise transfer or disclose the Recall Customer Data for any use not set forth above. Without limiting my agreement to the other items of this agreement, I hereby agree to each of the items (i) through (iii) of this item i.
10. Dealer shall keep records of any individuals who are given access to the Recall Customer Data for a period of no less than 5 years, and shall provide copies of such records to Toyota upon request.
11. Neither I nor Dealer may share the Recall Customer Data with any third party whatsoever, except as follows:
    1. If Dealer has an active agreement with one of the approved National Business Partners identified by Toyota through the Owner Communication Program Essentials program (or any successor program regarding vendor 'partnerships' for digital and print communication fulfillment identified by Toyota from time to time) (herein the "OCPE Program  "), Dealer may provide Recall Customer Data only of Dealer's Customers to such OCPE Program National Business Partner via the Service Opportunity Access for Retention (or "SOAR  ") portal, solely to conduct Customer notifications for open recalls applicable to such Recall Customer Data, on Dealer's behalf for the Permitted Purpose (and for no other purpose).
    2. If Dealer wishes to have a third party that is not an OCPE Program National Business Partner access the Recall Customer Data, Dealer may (A) only provide Recall Customer Data only of Dealer's Customers to such third party for the purpose of conducting Customer notifications on Dealer's behalf for the Permitted Purpose, and  (B) only permit access if  such third-party has signed a Third Party Processor Agreement with R. L. Polk & Co. ("IHS Markit")  (and any state-designated or required documentation) permitting access to such Recall Customer Data. If Dealer elects to proceed in this manner, please contact quality_compliance@toyota.com for further details and instructions.
12. I and Dealer shall follow all other instructions that Toyota may issue from time to time about the use of the Recall Customer Data and respond in a timely, complete, and accurate manner to any inquiries from Toyota regarding usage of the Recall Customer Data (including, but not limited to, making such information available to IHS Markit).
13. I acknowledge that use of the data other than for the Permitted Purpose may violate State or Federal laws (or both), including but not limited to the Driver's Privacy Protection Act of 1994, 18 U.S.C. §§ 2721-25. I and Dealer shall comply with all applicable laws, including, but not limited to the Driver's Privacy Protection Act of 1994.
14. By accessing or otherwise using the Recall Customer Data, Dealer agrees to defend, indemnify and hold harmless IHS Markit, Toyota, and their respective parents, affiliates and subsidiaries, and their respective agents, employees, representatives, contractors, officers, directors, principals, attorneys, shareholders, and the predecessors, successors, beneficiaries, and assigns of each of them, from any claims arising out of or related to Dealer's (or my) retention, comingling, or other unauthorized use of the Recall Customer Data. I and Dealer acknowledge and agree that IHS Markit is an intended third-party beneficiary of this agreement, and therefore has the right to directly enforce the provisions of this agreement.
15. Dealer and I understand and agree that Toyota may suspend or terminate access to the Recall Customer Data at any time, with or without cause, and with or without prior notice. Dealer and I acknowledge and agree that Toyota shall have no liability for any such suspension or termination. TO THE GREATEST EXTENT PERMITTED BY LAW, THE RECALL CUSTOMER DATA IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND THERE ARE NO WARRANTIES, EXPRESS, IMPLIED AND/OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE RECALL CUSTOMER DATA OR OTHER INFORMATION, AND NO WARRANTY AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
16. No oral or prior written commitments of Toyota shall be deemed a part or modification of this agreement. Invalidity, illegality or unenforceability of any provision or any part of any provision of this agreement shall not affect or impair the validity, legality or enforceability of any other provision or any part of any other provision of this agreement. This agreement is governed by and construed in accordance with the laws of the State of Texas, without regard to conflicts of law principles thereunder. Notwithstanding the governing law provisions of this agreement, the application of the Uniform Computer Information Transactions Act in whatever form it may be adopted and/or enacted, is specifically excluded under this agreement. This agreement shall be construed according to its fair meaning and as if prepared by all parties. All actions or proceedings arising in connection with this agreement shall be tried and litigated exclusively in either the State courts of Texas in the County of Collin, or in the Federal courts of the Northern District of Texas, Dallas Division, Dallas County, and this choice of venue is intended to be mandatory and not permissive in nature. Each party hereby waives any right to assert the doctrine of forum non conveniens or similar doctrine, or to object to venue. The parties hereby stipulate that the State courts of Texas in the County of Collin County, and the Federal courts of the Northern District of Texas, Dallas Division, Dallas County have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute, controversy or proceeding arising out of or related to this agreement.

I UNDERSTAND AND DO LEGALLY BIND THE DEALER AND MYSELF TO ALL OF THE FOREGOING TERMS AND CONDITIONS.

OWNER NOTIFICATION LETTER

Certain 2003-2008 Model Year Matrix 

Non-Desiccated  Takata Front Passenger Airbag Inflator - "Like for Like" Replacement (Zone A) 

IMPORTANT SAFETY RECALL (Remedy Notice) 

This notice applies to your vehicle: [VIN]

NHTSA Recall No. 18V-025 

URGENT SAFETY RECALL 

This is an important Safety Recall. The remedy will be performed at NO CHARGE  to you.

Dear Toyota Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Toyota has decided that a defect, which relates to motor vehicle safety, exists in the vehicles described below:

• 2003 - 2008 Matrix

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

What is the problem? 

The subject vehicles are equipped with front passenger airbag inflators produced by Takata. The propellant in these inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.

Why am I receiving another recall notice if I already had the recalled inflator replaced? 

Toyota previously recalled these vehicles for this same condition. At that time, the only inflator available for use as a replacement was a new one of the same design (so this was a "like for like" replacement). However, the new replacement inflator now in your vehicle can still degrade over time as noted above and must be replaced.

What will Toyota do? 

Toyota dealers will replace the front passenger airbag assembly with a new airbag assembly that contains an inflator that is not manufactured by Takata, and which is of a different design, at no charge  to the vehicle owner.

What should you do? 

This is an important Safety Recall 

Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed as soon as possible. 

Until the remedy is performed, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.  We sincerely apologize for any inconvenience this will cause, but we are taking this action to ensure your safety.

The repair will take approximately 1 hour. However, depending on the dealer's work schedule, it may be necessary to make your vehicle available for a longer period of time. 

Want to learn more? 

For more information on this and other Safety Recalls, including Frequently Asked Questions, visit www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN), located at the top of this letter, to review information specific to your vehicle.

What if you have other questions? 

• For more information about Takata Recalls please see Toyota's website (www.toyota.com/recall) or the National Highway Traffic Safety Administration (NHTSA) website (www.safercar.gov).
• If you require further assistance, you may contact your local Toyota dealer or the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.

If you would like to update your vehicle ownership or contact information, you may do so by registering at www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN), located at the top of this letter, to input the new information.

If you are a vehicle lessor  , Federal Law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What if you have previously paid for repairs to your vehicle for this specific condition? 

If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please mail a copy of your repair order, proof-of-payment and ownership information to the following address for reimbursement consideration:

Toyota Customer Experience Center - TSR

Toyota Motor Sales, USA, Inc.

c/o Toyota Motor North America, Inc.

P O Box 259001 - SSC/CSP Reimbursements

Plano, Texas 75025-9001

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you.

Thank you for driving a Toyota.

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.

To visit Toyota.com/recall from your smart phone, scan the QR code to the left. Here you will find the most current Takata recall information and be able to check repair applicability specific to your VIN #.