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Inspect And Replace Rear Tires Due To NVH Issue (SB-24-34-003)

WARNING: This page is about the Model 3 Base, AWD, which is a different variant/trim than selected.
Publication date: 2024-10-11
Reference number: SB-24-34-003

INSPECT AND REPLACE REAR TIRES DUE TO NVH ISSUE

INSPECT AND REPLACE REAR TIRES DUE TO NVH ISSUE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): SB-24-34-003, Date of Issue:  October 11, 2024
TESLA: Model 3 All; Model Y All
CLASSIFICATION: Campaign Bulletin
GROUP: 34 - Wheels & Tires
NOTE: Repair Bulletin: This repair bulletin provides instructions on addressing a possible customer concern regarding the operation of Tesla vehicles. These instructions should only be performed by trained professionals.

CONDITION

On some Model 3 and Model Y vehicles, there may be noise f rom the factory installed left hand rear and/or right-hand rear Michelin tire(s) due to the foam insert detaching f rom the tire which may cause imbalance and vibration.

CORRECTION

Inspect the vehicle for symptoms related to the condition. If symptoms are present, replace both tires on the axle.

Correction Description Correction Time
Inspect Rear Tire Due To NVH Issue, Imbalance Below Threshold S012434003 0.18
Inspect Rear Tire Due To NVH Issue, Symptom Not Found, Tire Rebalanced S022434003 0.30
Inspect And Replace Rear Tires Due To NVH Issue S032434003 0.54
Part Number Description Quantity
If Necessary  1188215-00-A TIRE, 255/40R20 101W XL, 20SU 1
3488215-00-A TIRE, 255/40R20 101W XL, 20SU 1
1234251-00-A TIRE, 235/45R18 98Y SUMMER, MICHELIN PS4 T0 1

These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog  .

INSPECT TIRE BALANCE

NOTE: Only the steps for removing and installing the wheel refer to vehicle specif ic Service Manual procedures.

For improved readability, the other references contain only one link. These procedures are applicable to all models.

  1. Remove the wheel f rom the vehicle (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3  ).
  2. Check for imbalance on the wheel (refer to Service Manual procedure 34022025  ).
    NOTE: Do not remove existing wheel weight(s) at this time. Disregard step 5 of the Service Manual procedure.
    • If the wheel balancer instructs to add 15 grams of wheel weight or less, disregard the instructions, reinstall the wheel and discontinue this procedure. Use correction code S012434003.
    • If the wheel balancer instructs to add more than 15 grams of wheel weight, go to section Inspect NVH Foam  .

INSPECT NVH FOAM

  1. Dismount the tire f rom the wheel (refer to Service Manual procedure 34021002  ).
  2. Inspect the inside of the tire to see if the NVH foam is loose (Figure 1).
    G16717356
    • If the NVH foam is properly attached, the imbalance was not caused by foam separation. Go to section Reinstall Tire  .
    • If the NVH foam is loose, replace both tires on the rear axle. Go to section Replace Tires  .

REINSTALL TIRE

  1. Reinstall the tire, and then balance the tire (refer to Service Manual procedure 34021002  ).
  2. Reinstall the wheel (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3  ).
  3. Discontinue this procedure. Use correction code S022434003.

REPLACE TIRES

  1. Take three photos of the removed tire, showing the following:
    • Visible damage
    • DOT code
    • Codes on sidewall of the tire
  2. Install a new tire, and then balance the tire (refer to Service Manual procedure 34021002  ).
  3. Reinstall the wheel (refer to Service Manual procedure 34015001; Model 3, Model Y, 2024+ Model 3  ).
  4. Replace the rear tire on the other side of the vehicle (refer to Service Manual procedure 34021002  ).
  5. Complete the Michelin Tire Claim Form:
    • Download the Michelin Model 3 Claim Form  or the Michelin Model Y Claim Form  .
    • Fill out all required details.
    • Send the completed form and the three photos that were taken in step 1 of this section to contact@tc.michelin.eu  , with a CC to emeawarranty@tesla.com  .
  6. Arrange for the tires to be picked up by the tire manufacturer. See Appendix: Michelin Consumer Care Center Contact Numbers 
  7. Use correction code S032434003.

Appendix: Michelin Consumer Care Center Contact Numbers 

Country Phone number for domestic calls
Austria +43 43800909415
Belgium +32 3280049313
Bosnia-Herzegovina +387 38780020165
Bulgaria +359 3598001200974
Croatia +385 385800229020
Denmark +45 4580 81 07 09
Finland +358 358800415790
France +33 33800940357
Germany +49 498007241192
Greece +30 3080044140100
Hungary +36 36680209836
Ireland +353 3531800939645
Italy +39 39800137079
Macedonia +389 38980003026
Netherlands +31 318000209313
Norway +47 4780002472
Poland +48 48800 111 973
Portugal +351 351800800505
Romania +40 40800892049
Slovak Republic +421 421800000997
Slovenia +386 3868000824
Spain +34 34900814414
Sweden +46 46200883219
Switzerland +41 41800007172
United Kingdom +44 8000318802
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