Step 1. Customer Complaint Analysis
WARNING: This page is about a different car, the 2004 Suzuki XL-7. However, it is still accessible from the selected car via links, so may be relevant.
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such a inspection form will facilitate collection information to the point required for proper analysis and diagnosis.
Customer problem inspection form (example)
NOTE:
The form is a standard sample. It should be modified according to conditions characteristic of each market.