Discontinuation Of SUBARU STARLINK Services Accessible From The Head Unit Home Screen (15-307-23R)

DISCONTINUATION OF SUBARU STARLINK SERVICES ACCESSIBLE FROM THE HEAD UNIT HOME SCREEN

TECHNICAL SERVICE BULLETIN

APPLICABILITY

Models with Denso Ten DTEN/Fujitsu Ten FTEN/Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0/CP1.5 Cockpit Control unit (Gen4)

INTRODUCTION

This Service Information Bulletin provides notification, that SUBARU STARLINK service is being discontinued by the end of March 2023. The customer notification has been displayed onto the SUBARU STARLINK smartphone application from 12/12/2022.

SERVICE INFORMATION

The SUBARU STARLINK service should not be confused with the "My Subaru" application which controls the Telematics features of the vehicle. The "My Subaru" application will continue to function normally.

The schedule for the SUBARU STARLINK service shut down/sunset is shown below:

• March 6, 2023  => Removal of smartphone apps from Google/Apple app stores
• March 20, 2023  => Complete server shutdown
• March 31, 2023  => Contract with app provider ends

The "SUBARU STARLINK" soft key icon will not be removed from any of the vehicles equipped with it as an option. This includes models with Denso Ten DTEN/Fujitsu Ten FTEN/Clarion (Gen2), Harman Head Unit (Gen3) and DENSO CP1.0/CP1.5 Cockpit Control unit (Gen4) equipped vehicles.

The head-unit, or the STARLINK App will then behave as described below, after the STARLINK Service is discontinued.

• Vehicle side:  When tapping Starlink icon on the Head Unit, the HOME screen notification is displayed as shown below:
• Smartphone side: 
  • When tapping SUBARU STARLINK app on the smartphone, the "NETWORK PROBLEMS" screen is displayed. After selecting "Close", the message "Services are unavailable" screen is displayed.
  • When selecting "APP", "HOME", or "MORE" options in the application shell, the user will see a "Services are unavailable" screen or MapCare subscription expiration message.

IMPORTANT REMINDERS: 

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.