Telematics Remote Engine Starter/Res Air Conditioner Does Not Function

Probable cause: 

No contract agreement, out of service area, server side malfunction, DCM malfunction, antenna malfunction, smartphone malfunction

1. CHECK THE SUBSCRIPTION STATUS  .
   1. Turn the ignition switch to ON.
   2. Using the Subaru Select Monitor, check the following items in the [Data Monitor] of [Telematics]. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DATA MONITOR .
   • Remote Engine Starter Active

   Is the data [TRUE]?

   Yes:  Go to  2.

   No:  The user does not have a service subscription; therefore, it is not a failure.

2. CHECK DTCS  .

   Read the following DTCs using Subaru Select Monitor. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to KEYLESS ACCESS WITH PUSH BUTTON START (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to ENGINE (DIAGNOSTICS) (H4DO 2.0 (EXCEPT FOR HEV))>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to ENGINE (DIAGNOSTICS) (H4DO 2.5)>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to ENGINE (DIAGNOSTICS) (H4DO(HEV))>DIAGNOSTIC TROUBLE CODE (DTC) . Ref. to AIR CONDITIONER (DIAGNOSTICS) (EXCEPT FOR HEV)>DIAGNOSTIC TROUBLE CODE (DTC) .

   • Telematics
   • Keyless Access with Push Button Start
   • Body Control
   • Engine
   • Air Conditioner

   Are any DTCs displayed?

   Yes:  Perform the diagnosis for the displayed DTCs. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to KEYLESS ACCESS WITH PUSH BUTTON START (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to ENGINE (DIAGNOSTICS) (H4DO 2.5)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to ENGINE (DIAGNOSTICS) (H4DO 2.0 (EXCEPT FOR HEV))>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to ENGINE (DIAGNOSTICS) (H4DO(HEV))>DIAGNOSTIC TROUBLE CODE (DTC)>LIST . Ref. to AIR CONDITIONER (DIAGNOSTICS) (EXCEPT FOR HEV)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST .

   No:  Go to  3.

3. CHECK THE COMMUNICATION ENVIRONMENT OF THE USER'S SMARTPHONE  .

   Check that the user's smartphone can be connected to the Internet.

   Can it be connected to the Internet?

   Yes:  Go to  4.

   No:  The user's smartphone or the Internet environment has a problem.

4. CHECK REMOTE ENGINE STARTER FUNCTION  .

   Check that the remote engine starter operates by the smartphone.

   Does it operate?

   Yes:  Currently no failure is found. If the remote engine starter did not operate, the user's Internet environment (radio waves, etc.) possibly had a problem.

   No:  Go to  5.

5. CHECK THE CURRENT RECEIVED SIGNAL STRENGTH (CHECK THE DATA MONITOR)  .
   1. Turn the ignition switch to ON.
   2. Using the Subaru Select Monitor, check the following items in the [Data Monitor] of [Telematics]. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>DATA MONITOR .
   • Signal Strength

   Is the data 26% or more?

   Yes:  Go to  6.

   No:  Check the telematics antenna.

6. CHECK STARLINK SERVER  .

   Verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.)

   Was there server outage that coincides with the day/time when the issue occurred?

   Yes:  Currently no failure is found. When the user had a problem, there was a failure with Starlink Server.

   No:  If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.