Check SUBARU STARLINK Service

Probable cause:

Smartphone malfunction, influence by radio wave condition, influence by STARLINK service side, unit body malfunction

CAUTION: Before performing diagnosis, refer to "CAUTION" in "General Description". Ref. to INFOTAINMENT (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION .

CHECK SMARTPHONE .
Check the smartphone connection.

Can the smartphone connect the Internet?

Yes: Go to 4.

No: Go to 2.
CHECK RADIO WAVE CONDITION .
Move to a location where the radio wave condition is good, and confirm the connection.

Can the smartphone connect the Internet?

Yes: Go to 4.

No: Go to 3.
CHECK RADIO WAVE CONDITION .
Communication network gets busy at times even in a good radio wave location. In this case, wait for some time and then try again.

Can the smartphone connect the Internet?

Yes: Go to 4.

No: The smartphone may be defective.
CHECK SUBARU STARLINK .
Check service provision status with SUBARU STARLINK.

Is there any problem in the service provision status?

Yes: Try to connect after the problem in service provision is solved.

No: Replace the audio or navigation unit. Ref. to ENTERTAINMENT & MONITORING>AUDIO . Ref. to ENTERTAINMENT & MONITORING>NAVIGATION BODY .