When The Vehicle Security Alarm Is Activated, Notification Is Not Sent

Display the data monitor [Account Status] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

Does the data display [TRUE]?

• Yes: Go to 2. 
• No: The user does not have a service subscription; therefore, it is not a failure.

Check that the user's smartphone can be connected to the Internet.

Can it be connected to the Internet?

• Yes: Go to 3. 
• No: The user's smartphone or the Internet environment has a problem.

Operate the security alert system.

Does it operate?

• Yes: Go to 4. 
• No: Check the security alert system. Ref. to SECURITY AND LOCKS>Security System>INSPECTION .

Check that a notification is sent to the user's smartphone after the security alert is activated.

Does the smartphone receive a notification?

• Yes: Currently no failure is found.
• No: Go to 5. 

Display the data monitor [Signal Strength] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

Does the data indicate 26% or more?

• Yes: Go to  7.
• No: Go to 6. 

Ask the user where he/she operated the remote control.

Is the location of the remote control operation within the AT&T cellular coverage area? (For the AT&T cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

• Yes: Go to 7. 
• No: The location of the remote control operation was outside the cellular coverage area.

Check DTCs in the following systems.

• Body control Ref. to BODY CONTROL(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .
• Telematics Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

Are any DTCs displayed?

• Yes: Perform the diagnosis for the displayed DTCs of body control, or of telematics. Ref. to BODY CONTROL(DIAGNOSTICS)>List of Diagnostic Trouble Code (DTC) . Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST .
• No: Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.