The System Does Not Notify The Telematics Service Provider Center Automatically After Collision

1. CHECK COLLISION TYPE. 

   Check the type of collision of the vehicle.

   Is it a frontal collision, or a side collision, or a rollover?

   • Yes: Go to 2. 
   • No: For rear collision. Go to  3.
2. CHECK DTCS. 

   Read DTC of the airbag. Ref. to AIRBAG(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

   If no DTC is displayed, go to  1.

   When DTCs of [Front Impact Deployment], [Side Impact Deployment], [Rollover Deployment History] are displayed, go to  1.

   When DTCs other than [Front Impact Deployment], [Side Impact Deployment], [Rollover Deployment History] are displayed, go to  2.

   • A: There is no malfunction in the airbag system. Go to  6.
   • B: Perform the diagnosis for the airbag system. Ref. to AIRBAG(DIAGNOSTICS)>Basic Diagnostic Procedure . At the same time, Go to  6.
3. CHECK COLLISION DETECTION SIGNAL RECEPTION STATUS. 

   Display the data monitor [TimeStamp at ACN Event] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

   Is a time stamp recorded?

   • Yes: Go to  6. (Rear collision detection was activated) 
   • No: Go to 4. 
4. CHECK DTCS. 

   Read DTCs of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

   Are any DTCs displayed?

   • Yes: Perform the diagnosis for the displayed DTCs. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST .
   • No: Go to 5. 
5. CHECK DTCS. 

   Read DTC of the airbag. Ref. to AIRBAG(DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

   Are any DTCs displayed?

   • Yes: Perform the diagnosis for the airbag system. Ref. to AIRBAG(DIAGNOSTICS)>Basic Diagnostic Procedure . At the same time, Go to 6. 
   • No: There is no malfunction in the airbag system. Go to 6. 
6. CHECK MODE STATUS. 

   Display the data monitor [Subscription Status] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

   Is the data [Subscribed]?

   • Yes: Go to 7. 
     NOTE: If step 4 is in progress, Go to  8.
   • No: This is not a malfunction because the function is limited in other than [Subscribed]. Press and hold the i-button for two seconds to enter [Subscribed].
7. CHECK DTCS. 

   Read DTCs of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

   Are any DTCs displayed?

   • Yes: Perform the diagnosis for the displayed DTCs. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST .
   • No: Go to 8. 
8. CHECK THE RECEIVED SIGNAL STRENGTH AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR). 

   Display the data monitor [RSSI at ACN Event] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

   Is the data 26% or more?

   • Yes: Go to  10.
   • No: Go to 9. 
9. CHECK SPECIFIED AREA. 
   1. Check whether the collision occurred within the specified area.
   2. Display the data monitor [GPS Data at ACN Event] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

   Is the displayed location data indicated within the AT&T cellular coverage area? (For the AT&T cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

   • Yes: Go to 10. 
   • No: The collision occurred outside the specified area.
10. CHECK THE COMMUNICATION STATUS AT THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR). 

    Display the data monitor [Call Status at ACN Event] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

    If the data shows [Call Started] or [Call Connected]; go to  1.

    If the data shows [Call Not Started]; go to  2.

    If the data shows [No Network Service]; go to  3.

    If the data shows [Call Ended by SXM]; go to  4.

    • A: Go to 11. 
    • B: Replace the DCM. Ref. to ENTERTAINMENT>Data Communication Module .
    • C: Replace the antenna. Ref. to ENTERTAINMENT>Antenna .
    • D: The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.
11. CHECK THE TIME OF THE ACCIDENT (CHECK THE DATA MONITOR). 

    Display the data monitor [TimeStamp at ACN Event] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

    NOTE: The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.
    Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the accident match with the data?

• Yes: Replace the antenna. Ref. to ENTERTAINMENT>Antenna .
• No: Replace the DCM. Ref. to ENTERTAINMENT>Data Communication Module .