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Maintenance Notifications Are Not Sent

  1. CHECK THE SUBSCRIPTION STATUS. 

    Display the data monitor [Maintenance Alert Active] of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Data Monitor .

    Does the data display [TRUE]?

    • Yes: Go to 2. 
    • No: The user does not have a service subscription; therefore, it is not a failure.
  2. CHECK DTCS. 

    Read DTCs of the Telematics. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC) .

    Are any DTCs displayed?

    • Yes: Perform the diagnosis for the displayed DTCs. Ref. to TELEMATICS SYSTEM (DIAGNOSTICS)>Diagnostic Trouble Code (DTC)>LIST .
    • No: Check the Starlink Server report to verify that there was no server outage that coincides with the day/time the customer reported that the issue occurred. (Refer to STARLINK Server Maintenance/Down Report under Reports and Starlink section in Subarunet.) If no outage exists for that time frame, it is possible that there was environmental interference (radio waves, etc.) when the user performed the operation. No further actions are recommended.
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