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C. Exceptional regulation/order handling

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If a workshop's intended exchange of steering gear is refused by a customer or insurer for reasons of costs, an expert or - if this is impossible abroad, the importer - should be called in at the cost of the refusing party. If the decision contradicts the guideline, we recommend that a memorandum be drawn up on the point and that it be countersigned by the expert.

Externally undamaged power-assisted steering gear that has to be exchanged are obtainable as an exchange part.