Ti, 1701 Customer Complaint "High Engine Oil Consumption" (41/11): Notes

WARNING: This page is about a different car, the 2014 Porsche Cayenne, 2013 Porsche Cayenne, 2012 Porsche Cayenne, and 2011 Porsche Cayenne. However, it is still accessible from the selected car via links, so may be relevant.

Information

This Technical Information replaces the Quick Information releases 10/11 (23.03.2011) and 26/11 (23.02.2011) as well as the "High Engine Oil Consumption" Checklist.

The Technical Information contains specifications relating to customer communication, measures and documentation for dealing with the complaint "high engine oil consumption" and summarizes the contents of the previous Quick Information releases in one document .

From now on, customer statements and measured values are documented directly in the related PQIS job as described below. As a result, the "High Engine Oil Consumption" checklist no longer needs to be filled out.

Model year

From 2011 To 2014

Vehicle Type:

Cayenne S (92A)/Cayenne GTS (92A)/Cayenne Turbo (92A)/Cayenne Turbo S (92A)

Concerns:

Customer complaint "High engine oil consumption"
Warning message "Oil level minimum reached/below minimum" in the instrument cluster

Information:

Customer communication and measures for dealing with the complaint "high engine oil consumption".

This Technical Information contains specifications relating to customer communication and measures for dealing with the customer complaint "high engine oil consumption".

Contents:

This Technical Information is divided into the following sections:

Section	Content
Overview of measures/customer communication specifications > Overview of measures/customer communication specifications	Definition of measures to be carried out depending on the extent of the oil consumption problem Customer communication specifications Specifications for documenting the problem in the PQIS job Invoicing specifications This section defines the measures to be carried out, depending on the extent of the engine oil consumption problem reported by the customer, and the customer communication specifications as well as the specifications for documenting the problem in the PQIS job and invoicing.
You will find detailed information on measures and customer communication in the following sections:
Determining oil consumption based on the customer statement > Determining oil consumption based on the customer statement	Description of how to determine oil consumption based on the customer statement The oil consumption determined based on the customer statement forms the basis for defining further measures.
Information on engine oil consumption > Information on engine oil consumption	Detailed information on why the engine may be using oil or using an increased amount of oil Please use this information when communicating with customers who have complained about engine oil consumption, but whose oil consumption level corresponds to technical requirements.
Information on displaying and measuring the engine oil level > Information on displaying and measuring the engine oil level	Detailed information on displaying and measuring the engine oil level Please use this information when communicating with customers who have complained about implausible oil level warning messages or if the "high engine oil consumption" complaint is caused by implausible oil level warning messages.
Measuring oil consumption > Measuring oil consumption	Description of how to determine the actual oil consumption by measuring oil consumption The specifications relating to the conditions and requirements for measuring oil consumption are defined in the overview of measures.