Documentation Is Essential In The Event Of A Complaint

Documentation:

Information 

If a customer complaint is received concerning topics relating to battery capacity and quality, the following written documentation  must be created before carrying out any other work  :

• Create a VAL  (Vehicle Analysis Log) and attach it to the job => a charger is required in order to trickle-charge the battery and
• Complete the Battery Checklist  (see "Standard forms" in the PIWIS information system) and also attach this to the job.

  In order to better evaluate the possible causes, the Checklist should contain the following points:

• Precise description of the fault types and
• the vehicle history,
• the work that was carried out and
• details of any charger that was used.

  => These battery maintenance documents will be reviewed as required as part of the PSA (Porsche Service Analysis).

  => Furthermore, we reserve the right to reject warranty claims if the instructions and information on care, maintenance and documentation are not observed.