Ride Diagnosis

Step	Action	Yes	No
1	Did you review the system descriptions and perform the necessary inspections?	Go to Step 2	Go to Symptoms - Suspension General Diagnosis
2	IMPORTANT: Compare this vehicle to an identical vehicle in order to determine if the customer's concern is a normal characteristic of the vehicle. Verify the ride is too soft or too hard.Does the vehicle ride normally?	System OK	Go to Step 3
3	Inspect the vehicle trim height. Replace components if necessary. Refer to Trim Height Inspection . Did you find and correct the condition?	Go to Step 5	Go to Step 4
4	Inspect the suspension components for wear or damage. Replace components if necessary. Refer to Struts or Shock Absorbers Testing - On Vehicle . Did you find and correct the condition?	Go to Step 5	System OK
5	Drive the vehicle in order to verify the repair. Did you correct the condition?	System OK	Go to Step 3