Struts or Shock Absorbers On-Vehicle Testing

Step	Action	Yes	No
1	Did you review the system descriptions and perform the necessary inspections?	Go to Step 2	Go to Symptoms - Suspension General Diagnosis
2	Verify that the customer's concern is present. Does the vehicle operate normally?	System OK	Go to Step 3
3	IMPORTANT: A light film of oil on the top portion of the strut or shock absorber reservoir is normal. Inspect each strut or shock absorber for external fluid leakage.Is a strut or shock absorber leaking?	Go to Step 5	Go to Step 4
4	Use your hands in order to lift up and push down each corner of the vehicle 3 times. Remove your hands from the vehicle. Observe the number of compression and rebound cycles for each strut or shock absorber. Did you locate a strut or shock absorber that exceeds 2 cycles?	Go to Step 5	Go to Step 6
5	IMPORTANT: Measure the vehicle trim height in order to determine and correct any possible causes of strut or shock absorber failures. Measure the trim height. Refer to Trim Height Inspection Procedure . Replace the strut or shock absorber. Refer to the following procedures: Strut Assembly Replacement in Front Suspension Strut, Strut Component and/or Spring Replacement in Front Suspension Shock Absorber Replacement in Rear Suspension Coil Spring Replacement in Rear Suspension Did you complete the repair?	Go to Step 6	-
6	Operate the vehicle in order to verify the repair. Did you correct the condition?	System OK	Go to Step 3