Telematics System

WARNING: This page is about a different car, the 2018 Nissan Maxima. However, it is still accessible from the selected car via links, so may be relevant.

Symptom	Display icon	Error message	Possible cause
Telematics operation not available.	-	Telematics unit is not connected.	Perform self-diagnosis with CONSULT. Refer to CONSULT Function .
		The connection to the center failed.	Check ON/OFF status of TCU using the data monitor of CONSULT. Replace TCU if it is ON. Refer to Removal and Installation . Turn it ON again if it is OFF. Replace TCU if ON is switched to OFF. Refer to Removal and Installation .
		No service.	Use a cellular phone to check reception. If service is available, replace TCU or TEL antenna. For TCU replacement, refer to Removal and Installation . For TEL antenna replacement, refer to Removal and Installation . If the service is not available, move the vehicle to the position where service is available and perform the operation again.
		Service inoperative due to poor reception.	Use a cellular phone to check reception. If it is OK, there may be a cause at the NISSANCONNECTION ^SM Data Center. Check connection after a short period of time. If there is no problem at the NISSANCONNECTION ^SM Data Center, replace TCU or TEL antenna. For TCU replacement, refer to Removal and Installation . For TEL antenna replacement, refer to Removal and Installation . If it is NG, check connection again after a short period of time.
		Service not registered.	Check input of user ID and password from the navigation setting screen. If malfunction such as input or no memory despite input is detected, replace AV control unit. Refer to Removal and Installation .
		TCU line is used.	Check connection after a short period of time. Replace TCU if it is frequently displayed. Refer to Removal and Installation .
		The connection to the center failed.	There may be a cause at the NISSANCONNECTION ^SM Data Center. Check connection after a short period of time. If there is no problem at the NISSANCONNECTION ^SM Data Center, replace TCU or TEL antenna. For TCU replacement, refer to Removal and Installation . For TEL antenna replacement, refer to Removal and Installation .