Telematics System

WARNING: This page is about a different car, the 2020 Infiniti QX60. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: For Telematics system operation detail information, refer to Navigation system Owner's Manual.

Symptom	Possible cause	Possible solution
The system cannot connect to the INFINITI CONNECTION Data Center.	A subscription for the INFINITI CONNECTION service has not been established.	Sign up for a subscription to the INFINITI CONNECTION service. For details about subscriptions, contact an INFINITI dealer or visit the INFINITI CONNECTION website.
	The user ID and password are not entered.	Enter the user ID and password.
	The communication line is busy.	Try again after a short period of time.
	The vehicle is in a location where reception is difficult.	When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the vehicle is inside the communication area, the system can be used.
	TCU reception is insufficient.	When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the vehicle is inside the communication area, the system can be used.
Some of the items that are displayed on the menu screen cannot be selected.	The vehicle is being driven and some menu items are disabled.	The vehicle is being driven. Stop the vehicle in a safe location and apply the parking brake before operating the functions.
Some parts of the screen are not displayed		Operate the system after stopping the vehicle in a safe location and applying the parking brake.
The system does not announce information.	The volume level is set to the minimum.	Adjust the volume level by operating the VOL switches located on the control panel or on the steering switch while the system is announcing information.