Related To Audio

WARNING: This page is about a different car, the 2019 Infiniti QX60. However, it is still accessible from the selected car via links, so may be relevant.

Without Bose Audio System

Symptoms	Check items	Probable malfunction location
The disk cannot be removed.	AV control unit	Malfunction in AV control unit. Refer to On Board Diagnosis Function .
No sound comes out or the level of the sound is low.	No sound from all speakers.	Speaker circuit shorted to ground. Refer to appropriate System Wiring Diagram . AV control unit power supply and ground circuits malfunction. Refer to Diagnosis Procedure .
No sound comes out or the level of the sound is low.	Only a certain speaker (front door speaker LH, front door speaker RH, front instrument panel tweeter LH, front instrument panel tweeter RH, rear door speaker LH, rear door speaker RH) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and speaker. Refer to: Diagnosis Procedure (front door speaker). Diagnosis Procedure (front instrument panel tweeter). Diagnosis Procedure (rear door speaker). Malfunction in speaker. Refer to: Removal and Installation (front door speaker). Removal and Installation (front instrument panel tweeter). Removal and Installation (rear door speaker). Malfunction in AV control unit. Refer to On Board Diagnosis Function .
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in AV control unit. Refer to On Board Diagnosis Function .
	Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, front instrument panel tweeter LH, front instrument panel tweeter RH, rear door speaker LH, rear door speaker RH).	Poor connector connection of speaker. Sound signal circuit malfunction between AV control unit and speaker. Refer to: Diagnosis Procedure (front door speaker). Diagnosis Procedure (front instrument panel tweeter). Diagnosis Procedure (rear door speaker). Malfunction in speaker. Poor Installation of speaker (e.g. backlash and looseness). Refer to: Removal and Installation (front door speaker). Removal and Installation (front instrument panel tweeter). Removal and Installation (rear door speaker). Malfunction in AV control unit. Refer to On Board Diagnosis Function .
	Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads)	Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No radio reception or poor reception.	Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Malfunction in antenna, antenna feeder or AV control unit. Perform DTC diagnosis. Refer to CONSULT Function . Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is no malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to Antenna and Antenna Feeder .
Buzz/rattle sound from speaker	The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle.	Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim service information.

With Bose Audio System

Symptoms	Check items	Probable malfunction location
The disk cannot be removed.	AV control unit	Malfunction in AV control unit. Refer to On Board Diagnosis Function .
No sound comes out or the level of the sound is low.	No sound from all speakers.	Speaker circuit shorted to ground. Refer to appropriate System Wiring Diagram . Bose speaker amp. power supply and ground circuits malfunction. Refer to Diagnosis Procedure .
No sound comes out or the level of the sound is low.	Only a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, center speaker, front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH, rear side speaker LH, rear side speaker RH and subwoofer) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between Bose speaker amp. and speaker or AV control unit and Bose speaker amp. Refer to: Diagnosis Procedure (instrument panel tweeter). Diagnosis Procedure (center speaker). Diagnosis Procedure (front tweeter). Diagnosis Procedure (front door speaker). Diagnosis Procedure (rear door speaker). Diagnosis Procedure (rear side speaker). Diagnosis Procedure (subwoofer). Malfunction in speaker. Refer to: Removal and Installation (instrument panel tweeter). Removal and Installation (center speaker). Removal and Installation (front tweeter). Removal and Installation (front door speaker). Removal and Installation (rear door speaker). Removal and Installation (rear side speaker). Removal and Installation (subwoofer). Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
	Noise comes out only from a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, center speaker, front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door speaker LH, rear door speaker RH, rear side speaker LH, rear side speaker RH and subwoofer).	Poor connector connection of speaker. Sound signal circuit malfunction between Bose speaker amp. and speaker or AV control unit and Bose speaker amp. Refer to: Diagnosis Procedure (instrument panel tweeter). Diagnosis Procedure (center speaker). Diagnosis Procedure (front tweeter). Diagnosis Procedure (front door speaker). Diagnosis Procedure (rear door speaker). Diagnosis Procedure (rear side speaker). Diagnosis Procedure (subwoofer). Malfunction in speaker. Refer to: Removal and Installation (instrument panel tweeter). Removal and Installation (center speaker). Removal and Installation (front tweeter). Removal and Installation (front door speaker). Removal and Installation (rear door speaker). Removal and Installation (rear side speaker). Removal and Installation (subwoofer). Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
	Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads)	Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No radio reception or poor reception.	Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Malfunction in antenna, antenna feeder or AV control unit. Perform DTC diagnosis. Refer to CONSULT Function . Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is no malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to Antenna and Antenna Feeder .
Buzz/rattle sound from speaker	The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle.	Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim service information.

With Bose Centerpoint Audio System

Symptoms	Check items	Probable malfunction location
The disk cannot be removed.	AV control unit	Malfunction in AV control unit. Refer to On Board Diagnosis Function .
No sound comes out or the level of the sound is low.	No sound from all speakers.	Speaker circuit shorted to ground. Refer to appropriate System Wiring Diagram . Bose speaker amp. power supply and ground circuits malfunction. Refer to Diagnosis Procedure .
No sound comes out or the level of the sound is low.	Only a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, center speaker, front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door tweeter LH, rear door tweeter RH, rear door speaker LH, rear door speaker RH, rear side speaker LH, rear side speaker RH and subwoofer) does not output sound.	Poor connector connection of speaker. Sound signal circuit malfunction between Bose speaker amp. and speaker. Refer to: Diagnosis Procedure (instrument panel tweeter LH). Diagnosis Procedure (instrument panel tweeter RH). Diagnosis Procedure (center speaker). Diagnosis Procedure (front tweeter LH). Diagnosis Procedure (front tweeter RH). Diagnosis Procedure (front door speaker LH). Diagnosis Procedure (front door speaker RH). Diagnosis Procedure (rear door tweeter LH). Diagnosis Procedure (rear door tweeter RH). Diagnosis Procedure (rear door speaker LH). Diagnosis Procedure (rear door speaker RH). Diagnosis Procedure (rear side speaker LH). Diagnosis Procedure (rear side speaker RH). Diagnosis Procedure [subwoofer (L-woofer)]. Diagnosis Procedure [subwoofer (R-woofer)]. Malfunction in speaker. Refer to: Removal and Installation (instrument panel tweeter). Removal and Installation (center speaker). Removal and Installation (front tweeter). Removal and Installation (front door speaker). Removal and Installation (rear door tweeter). Removal and Installation (rear door speaker). Removal and Installation (rear side speaker). Removal and Installation (subwoofer). Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
Noise is mixed with audio.	Noise comes out from all speakers.	Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
	Noise comes out only from a certain speaker (instrument panel tweeter LH, instrument panel tweeter RH, center speaker, front tweeter LH, front tweeter RH, front door speaker LH, front door speaker RH, rear door tweeter LH, rear door tweeter RH, rear door speaker LH, rear door speaker RH, rear side speaker LH, rear side speaker RH and subwoofer).	Poor connector connection of speaker. Sound signal circuit malfunction between Bose speaker amp. and speaker. Refer to: Diagnosis Procedure (instrument panel tweeter LH). Diagnosis Procedure (instrument panel tweeter RH). Diagnosis Procedure (center speaker). Diagnosis Procedure (front tweeter LH). Diagnosis Procedure (front tweeter RH). Diagnosis Procedure (front door speaker LH). Diagnosis Procedure (front door speaker RH). Diagnosis Procedure (rear door tweeter LH). Diagnosis Procedure (rear door tweeter RH). Diagnosis Procedure (rear door speaker LH). Diagnosis Procedure (rear door speaker RH). Diagnosis Procedure (rear side speaker LH). Diagnosis Procedure (rear side speaker RH). Diagnosis Procedure [subwoofer (L-woofer)]. Diagnosis Procedure [subwoofer (R-woofer)]. Malfunction in speaker. Refer to: Removal and Installation (instrument panel tweeter). Removal and Installation (center speaker). Removal and Installation (front tweeter). Removal and Installation (front door speaker). Removal and Installation (rear door tweeter). Removal and Installation (rear door speaker). Removal and Installation (rear side speaker). Removal and Installation (subwoofer). Malfunction in AV control unit. Refer to On Board Diagnosis Function . Malfunction in Bose speaker amp. Replace Bose speaker amp. Refer to Removal and Installation .
	Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads)	Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No radio reception or poor reception.	Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises).	Antenna amp. ON signal circuit malfunction. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Malfunction in antenna, antenna feeder or AV control unit. Perform DTC diagnosis. Refer to CONSULT Function . Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Refer to Antenna and Antenna Feeder .
No satellite radio reception.	There is no malfunction in the CONSULT self diagnosis result. Refer to CONSULT Function .	Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to Antenna and Antenna Feeder .
Buzz/rattle sound from speaker	The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle.	Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim service information.