AcuraLink services do not work: Notes

WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see BATTERY TEST ).
In order for the AcuraLink service to work, the client must have an activated account with XM (receives at least channels, 000, 001, 174, and 247).
Verify the client account status by calling XM Satellite Radio at 800-852-9696.

Check the No. 21 (7.5 A) fuse and the No. 32 (10 A) fuse in the under-dash fuse/relay box.
Are the fuses OK?

YES -Go to step 2.

NO -Replace the fuse(s), and recheck.
Turn the ignition switch to ACC (I).
Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 3 and body ground.

Fig 1: Measuring Voltage Between Connector A (32P) No. 3 And Body Ground
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there battery voltage?

YES -Go to step 4.

NO -Repair an open in the wire between the AcuraLink control unit (XM receiver) and the No. 32 (10 A) fuse in the under-dash fuse/relay box.
Turn the ignition switch to ON (II).
Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 2 and body ground.

Fig 2: Measuring Voltage Between Connector A (32P) No. 2 And Body Ground
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there battery voltage?

YES -Go to step 6.

NO -Repair an open in the wire between the AcuraLink control unit (XM receiver) and the No. 21 (7.5 A) fuse in the under-dash fuse/relay box.
Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 28 and body ground.

Fig 3: Measuring Voltage Between Connector A (32P) No. 28 And Body Ground
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there less than 0.2 V?

YES -Check for loose terminals or poor connections at the AcuraLink control unit (XM receiver) connector A (32P). If the connections are good, substitute a known-good AcuraLink control unit (XM receiver) (see ACURALINK CONTROL UNIT (XM RECEIVER) REMOVAL/INSTALLATION ), and recheck. If the symptom goes away, replace the original AcuraLink control unit (XM receiver) (see ACURALINK CONTROL UNIT (XM RECEIVER) REMOVAL/INSTALLATION ).

NO -Check for an open in the wire between the AcuraLink control unit (XM receiver) and body ground. If the wire is OK, check for poor ground at G606 (see CONNECTOR TO FUSE/RELAY BOX INDEX ).