The HFL system does not recognize all voice prompts
- Before doing this troubleshooting, refer to GENERAL TROUBLESHOOTING INFORMATION to make sure the phone is compatible and configured correctly. You can also check online at www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876.
- Check any official Honda service website for more service information about the HFL system.
- Connect for HDS to the DLC (see HOW TO CHECK FOR DTCS WITH THE HDS ).
- Check for DTCs with the HDS, and navigation DTCs (if equipped).
Are there any DTCs indicated?
YES -Repair the indicated DTCs, and recheck.
NO -Go to step 3.
- Check if client's concern is duplicated.
Can the client's problem be duplicated?
YES -Go to step 4.
NO -The system is OK at this time. Ask the client to demonstrate the concern. Try to duplicate the concern on a known-good vehicle. If the known-good vehicle has the same concern, it should be a characteristic of the system.
- If the vehicle is equipped with navigation, check if the navigation system can recognize voice prompts.
Can the voice prompts be recognized?
YES -Go to step 5.
NO -Do the navigation system troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ).
- Pair the client's phone to a known-good vehicle, and try to duplicate the concern.
Can you duplicate the concern?
YES -Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the concern. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.
NO -Substitute a known-good HFL-navigation microphone (see HFL-NAVIGATION MICROPHONE REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original HFL-navigation microphone (see HFL-NAVIGATION MICROPHONE REMOVAL/INSTALLATION ). If the symptom is still present, replace the HandsFreeLink control unit (see HANDSFREELINK CONTROL UNIT REMOVAL/INSTALLATION ).