Outgoing Calls

WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.

If a client says that they cannot place a call using the HFL system, ask if the call was initiated through the HFL system or the cell phone itself.

Call the HFL call center at 888-528-7876 after you have duplicated the problem.

If the call is placed by the HFL system:

Make sure the Bluetooth feature is turned on in the cell phone.
Make sure the cell phone is paired to the HFL system and linked.
Make sure the client is pressing the TALK button (A) or the HFL TALK button (B) before each command and going through the calling process correctly.

Fig 1: Identifying HFL Talk, Talk, Pick-Up, HFL Talk, HFL Back, Talk And Back Buttons
Courtesy of AMERICAN HONDA MOTOR CO., INC.
Make sure the client is pressing the PICK-UP button (C) or the HFL TALK button and not the HANG-UP button (D), the HFL BACK button (E), the TALK button, or the BACK button (F).
Check if the cell phone has an Authorized Connections or Trusted option.
Do a soft reset to the cell phone.

If the call is placed by the cell phone:

By default, the call will automatically transfer to HFL. This setting can be changed using the "Auto Transfer" command under the "System Setup" menu. If it is preferred to have a call placed by the cell phone remain on the cell phone, then the Auto Transfer featured should be set to Disabled. The "Transfer" command can be used to transfer calls between the HFL and handset.