Clarify Concern

WARNING: This page is about a different car, the 2007 Nissan Maxima. However, it is still accessible from the selected car via links, so may be relevant.

A customer's description of a vehicle concern may vary depending on the individual. It is important to clarify the customer's concern.
Ask the customer about what symptoms are present under what conditions. Use this information to reproduce the symptom while driving.
It is also important to use the diagnosis sheet to understand what type of trouble the customer is having.

Fig 1: Displaying Key Point
Courtesy of NISSAN MOTOR CO., U.S.A.