Asking Complaints

WARNING: This page is about a different car, the 2003 Nissan Altima. However, it is still accessible from the selected car via links, so may be relevant.

Complaints against a malfunction vary depending on each person. It is important to clarify the customer complaints.
Ask the customer about what symptoms are present under what conditions. Use the information to reproduce the symptom while driving.
It is also important to use the diagnosis sheet to understand what type of trouble the customer is having.

Fig 1: Displaying Key Point
Courtesy of NISSAN MOTOR CO., U.S.A.