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Inspection Procedure 6: CD cannot be played: Diagnosis

WARNING: This page is about a different car, the 2014 Mitsubishi Outlander. However, it is still accessible from the selected car via links, so may be relevant.
  1. STEP 1. Check if the error message is displayed on the monitor. 

    (Refer to ERROR MESSAGE  .)

    Q: Is the error message displayed on the monitor? 

    • YES:  Refer to error message (refer to ERROR MESSAGE  ), take necessary steps. If the CD is still not be played, go to Step 2.
    • NO:  Go to Step 2.
  2. STEP 2. Check the CD insertion surface. 

    Check that the CD is inserted with the correct surface facing up.

    Q: Is the check result normal? 

    • YES:  Go to Step 3.
    • NO:  Check the disc insertion surface, and reinsert the disc. (In case of a single-sided disc, insert it with its label facing upward.)
  3. STEP 3. Check the CD. 
    • Check if the CD corresponds with the multivision display.

    Q: Is the check result normal? 

    • YES:  Go to Step 4.
    • NO:  Use a CD corresponds with the multivision display.
  4. STEP 4. Check the CD. 

    Check that the CD is free of dirt or scratch.

    Q: Is the check result normal? 

    • YES:  Go to Step 5.
    • NO:  Clean the disc, use a disc without scratches and burrs, or remove the burrs from the disc, and then reinsert the disc.
  5. STEP 5. Temporarily replace the CD with another CD, and check the trouble symptom. 

    Check that the new CD is played normally when it is inserted.

    Q: Is the check result normal? 

    • YES:  Replace the used CD.
    • NO:  Go to Step 6.
  6. STEP 6. Check the service data log for the MMCS service mode. 
    1. Display the service data log for the MMCS service mode. (Refer to SERVICE MODE  .)
    2. Check if the service data log for drive is displayed.

    Q: Is the service data log displayed? 

    • YES:  Check for foreign materials or condensation. Repair if there is an abnormality, and then go to Step 7.
    • NO:  Go to Step 7.
  7. STEP 7. Perform " COMMUNICATIONS & CONNECTION CHECK  " in the MMCS service mode. 
    1. Display "Communications & Connection Check" in the MMCS service mode. (Refer to SERVICE MODE  .)
    2. Check if "CD Drive OK" is displayed.

    Q: Is the check result normal? 

    • YES:  Go to Step 8.
    • NO:  Replace the multivision display.
  8. STEP 8. Check of the troubles 

    Check that the new CD is played normally when it is inserted.

    Q: Is the check result normal? 

    • YES:  The diagnosis is complete.
    • NO:  Go to Step 9.
  9. STEP 9. Temporarily replace the multivision display, and check the trouble symptom. 

    After temporary replacement of the multivision display, check that the new CD is played normally when it is inserted.

    Q: Is the check result normal? 

    • YES:  Replace the multivision display.
    • NO:  Replace the CD.
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