Inspection Procedure 8: Cd (Compact Disk)/DVD (Video Disk) Cannot Be Played: Diagnosis
- STEP 1. Check the CD (compact disk)/DVD (video disk) insertion surface.
Check if the CD (compact disk)/DVD (video disk) is inserted with its correct surface facing upward.
Q: Is the check result normal?
YES : Go to Step 2.
NO : Confirm the disk face, and insert it again. (If the disk is single-sided, its label should face up)
- STEP 2. Check the CD (compact disk)/DVD (video disk).
- Check that the DVD (video disk) has the correct region code.
- Check if the CD (compact disk) corresponds with the multivision display.
Q: Is the check result normal?
YES : Go to Step 3.
NO : Use the DVD (video disk) with a correct region code. Or use the CD (compact disk) which corresponds with the multivision display.
- STEP 3. Check the CD (compact disk)/DVD (video disk).
Check that the CD (compact disk)/DVD (video disk) is free of dirt or scratch.
Q: Is the check result normal?
YES : Go to Step 4.
NO : Clean the disk, use a disk without scratches and burrs, or remove the burrs from the disk. Then, reinsert the disk.
- STEP 4. Temporarily replace the CD (compact disk)/DVD (video disk) with another one, and check the trouble symptom.
Check if another CD (compact disk)/DVD (video disk) is played normally when it is inserted.
Q: Is the check result normal?
YES : Replace the used CD (compact disk)/DVD (video disk).
NO : Go to Step 5.
- STEP 5. Check the service data log for the MMCS service mode.
- Display the service data log for the MMCS service mode. (Refer to SERVICE MODE ).
- Check if the service data log for drive and HDD is displayed.
Q: Is the service data log displayed?
YES (The service data log for drive is displayed). : Check for foreign materials or condensation. Repair if there is an abnormality, and then go to Step 6.
YES (The service data log for HDD is displayed). : Abnormalities relating to high or low temperature may be present. Check if the multivision display can be played at the operable temperature. If it cannot be played, go to Step 6.
NO : Go to Step 6.
- STEP 6. Perform "Network/Connect Line Check" in the MMCS service mode.
- Display "Network/Connect Line Check" in the MMCS service mode. (Refer to SERVICE MODE ).
- Check if "DVD Drive OK" is displayed.
- Check if "HDD Drive OK" is displayed.
Q: Is the check result normal?
YES : Go to Step 7.
NO : Replace the multivision display.
- STEP 7. Retest the system.
Check if the CD (compact disk)/DVD (video disk) is played normally when it is inserted.
Q: Is the check result normal?
YES : The diagnosis is complete.
NO : Go to Step 8.
- STEP 8. Temporarily replace the multivision display, and check the trouble symptom.
After temporary replacement of the multivision display, check that the CD (compact disk)/DVD (video disk) is played normally when it is inserted.
Q: Is the check result normal?
YES : Replace the multivision display.
NO : Replace the CD (compact disk)/DVD (video disk).