Pinpoint Test Aa: Unable To Pair BLUETOOTH Device

WARNING: This page is about a different car, the 2011 Mercury Milan, 2011 Lincoln MKZ, and 2011 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.

AA1 CHECK THE BLUETOOTH CONNECTION
NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.
- Connect: Multi-Media Interface Tester.
- Using the Multi-Media Interface Tester, connect to the SYNC® system using Bluetooth. Follow the tool instructions.
- Enter the following diagnostic mode on the scan tool: APIM DataLogger.
- Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).
- Do the PIDs BT_PAIR and BT_CONN both read "Yes"?
- Yes : The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
  REVIEW the pairing process with the customer. If the customer device still does not pair, the fault is with the customer device.
- No : GO to AA2.
AA2 CHECK FOR CORRECT APIM OPERATION
- Disconnect the APIM connector.
- Check for:
  - corrosion
  - damaged pins
  - pushed-out pins
- Connect the APIM connector and make sure it seats correctly.
- Wait 2 minutes for the APIM to re-initalize.
- Operate the system and verify the concern is still present.
- Is the concern still present?
- Yes : INSTALL a new APIM. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) . TEST the system for normal operation.
- No : The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.