Determine Customer Concern
WARNING: This page is about a different car, the 2009 Mercury Milan, 2009 Lincoln MKZ, and 2009 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
Some transaxle conditions may cause engine concerns. An Electronic Pressure Control (EPC) short circuit can cause engine misfiring. The Torque Converter Clutch (TCC) not disengaging will stall the engine.
Determine customer concerns relative to vehicle use and dependent driving conditions, paying attention to the following items:
- Hot or cold vehicle operating temperature
- Hot or cold ambient temperatures
- Type of terrain
- Vehicle loaded/unloaded
- City/highway driving
- Upshift
- Downshift
- Coasting
- Engagement (harsh or soft)
- Noise/vibration - check for dependencies, either RPM dependent, vehicle speed dependent, shift dependent, gear dependent, range dependent or temperature dependent