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Home >> Mercury >> 2008 >> Milan Base, 2.3 Z, Automatic >> Repair and Diagnosis >> External Pages >> Different car >> Section 1392 (Information System & Entertainment System) >> Diagnostic Tests >> Information and Entertainment System >> Pinpoint Tests >> Pinpoint Test S: Unable To Pair Bluetooth® Device >> Pinpoint Test S: Unable To Pair BLUETOOTH® Device

Pinpoint Test S: Unable To Pair BLUETOOTH® Device

WARNING: This page is about a different car, the 2009 Mercury Milan, 2009 Lincoln MKZ, and 2009 Ford Fusion. However, it is still accessible from the selected car via links, so may be relevant.
  1. S1 CHECK THE BLUETOOTH® CONNECTION 
    NOTE: Carrying out a Master Reset will return all preference settings to the factory defaults, erase all the phone book and call histories and delete any devices paired with the SYNC system.
      NOTE: Refer to the SyncMyRide website for a list of compatible devices.
    • Using a known good Bluetooth® device, attempt to pair to the SYNC system using Bluetooth®. Refer to the Owner's Literature.
    • Enter the following diagnostic mode on the diagnostic tool: APIM DataLogger
    • Monitor the BT_PAIR (Bluetooth® device paired) and BT_CONN (Bluetooth® device connected) PIDs.
    • Do the BT_PAIR and BT_CONN PIDs both read "Yes"? 
    1. YES  : The SYNC system is operating correctly at this time. CARRY OUT a SYNC system Master Reset.

      For vehicles without navigation, PRESS the "PHONE" button on the steering wheel controls, SCROLL until "SYSTEM SETTINGS" displays on the screen, PRESS "OK", SCROLL until "ADVANCED" displays on the screen, PRESS "OK", SCROLL until "MASTER RESET" displays on the screen, and PRESS "OK" twice.

      For vehicles with navigation, PRESS "PHONE" on the ACM display, SELECT the "SETTINGS" tab, PRESS "ADVANCED", SELECT "Master Reset", and PRESS "YES".

      REVIEW the pairing process with the customer. If the customer device still does not pair, the fault is with the customer device.

    2. NO  : Go to  S2.
  2. S2 CHECK FOR CORRECT APIM OPERATION 
    • Connect: All Disconnected Connectors
    • Disconnect the APIM connector.
    • Check for:
      • corrosion
      • damaged pins
      • pushed-out pins
    • Connect the APIM connector and make sure it seats correctly.
    • Wait 2 minutes for the APIM to re-initialize.
    • Operate the system and verify the concern is still present.
    • Is the concern still present? 
    1. YES  : INSTALL a new APIM. REFER to Accessory Protocol Interface Module (APIM) . TEST the system for normal operation.
    2. NO  : The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.
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