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Home >> Mercedes Benz >> 2021 >> Metris Van Cargo >> Repair and Diagnosis >> Electrical >> Motors, Switches, Relays >> Electrical System -- Body (4 Of 6) -- 447 Chassis >> Removal & Installation >> Perform SIM Card Update (Code: VS2SIMKOW, Acc. No.: 54 963 42) - SM82.95-S-0025-03A

Perform SIM Card Update (Code: VS2SIMKOW, Acc. No.: 54 963 42) - SM82.95-S-0025-03A

Model 447.603/605/703 13 as of 153001 up to 913143 

with code JH3 (Communication module (LTE) for digital services) 

with code ZU8 (National version for USA) 

G16503373Courtesy of MERCEDES-BENZ USA

VMI screen on "NetStar" system (shown in English) 

  1. Login to the "NetStar" system and call up the VMI mask.
    G16503374Courtesy of MERCEDES-BENZ USA

    Search for vehicle identification number (VIN/FIN) on "NetStar" system (shown in English) 

  2. Search for vehicle identification number (VIN/FIN).

    IMPORTANT You can see the update link (over-the-air update (OTA update)) in the campaign table on the VMI mask when the update campaign (over-the-air update (OTA update)) for the vehicle identification number (FIN) is open.

  3. Click on the "OTA update" link.
    G16503375Courtesy of MERCEDES-BENZ USA

    Query for EID number on "NetStar" system (shown in English) 

    IMPORTANT A pop-up window displays a prompt for the EID number for the update (over-the-air update (OTA update)).

    G16503376Courtesy of MERCEDES-BENZ USA

    Search for the vehicle's EID number in "Vehicle Documentation" (VeDoc) (shown in English) 

  4. Search for the vehicle's valid EID number in "Vehicle Documentation" (VeDoc).

    IMPORTANT To do so, enter vehicle identification number (VIN/FIN), select "Control units" and click on "Hermes - Control unit".

    G16503377Courtesy of MERCEDES-BENZ USA

    Enter EID number on "NetStar" system (shown in English) 

  5. Enter valid EID number and click on "Submit" button.

    IMPORTANT To do so, enter EID1 and EID2 number from "Vehicle Documentation" (VeDoc) together, as shown (e.g.: 890330242081008625000000 + 69027456).

    IMPORTANT After clicking on the "Submit" button, the following screens are displayed depending on the case involved:

G16503378Courtesy of MERCEDES-BENZ USA

Successful registration of the update (over-the-air update (OTA update)) on the "NetStar" system (shown in English) 

Screen on "NetStar" system when the update is successful (over-the-air update (OTA update)).

G16503379Courtesy of MERCEDES-BENZ USA

Update (over-the-air update (OTA update)) started on "NetStar" system (shown in English) 

Screen on "NetStar" system if "OTA Update" is clicked again during the update process (over-the-air update (OTA update)).

G16503380Courtesy of MERCEDES-BENZ USA

Update successful (over-the-air update (OTA update)) on "NetStar" system (shown in English) 

Screen on "NetStar" system when the update is successful (over-the-air update (OTA update)).

G16503381Courtesy of MERCEDES-BENZ USA

Update not successful (over-the-air update (OTA update)) on "NetStar" system (shown in English) 

Screen on "NetStar" system when update is not successful (over-the-air update (OTA update)).

G16503382Courtesy of MERCEDES-BENZ USA

Update not successful (over-the-air update (OTA update)) after three successive attempts on the "NetStar" system (shown in English) 

Screen on the "NetStar" system with three consecutive unsuccessful updates (over-the-air update (OTA update)).