Remote Telematics Services, Basic Function - GF82.85-P-9906A

Model All (CAR) With Code 362 (HERMES communications module LTE) 

Model All (CAR) With Code 383 (RAMSES ENTRY communication module) 

Model All (CAR) With Code 384 (RAMSES HIGH communication module) 

Overview 

This document contains information on:

• Vehicle Setup
• Vehicle Monitoring
• Other remote telematics services

General 

With the aid of the remote telematics services, the user can transmit information and operation requests to the vehicle and receive vehicle data. To do this, the user uses his devices (e.g. smartphone, tablet or PC) to exchange data with the telematics services control unit via the Service Center. The telematics services control unit controls the services via a mobile radio connection to the Service Center. The user has the following options:

• Remote access to various vehicle statuses
• Remote access to defined vehicle functions

The remote telematics services are operated in the vehicle via the multimedia system's display and control elements.

Function requirements 

• The corresponding services are activated.
• The telematics services control unit is connected with the Service Center.

The availability of the various remote telematics services varies depending on the model, national version and vehicle equipment.

Vehicle Setup 

• Remote locking and remote unlocking  : The user can remotely lock and unlock his vehicle online. This function is possible even if there is a key in the vehicle. If the doors or the liftgate are open, the vehicle is not locked. A password must be entered to unlock the vehicle.
• Remote Retrieval of Vehicle Status:  The user can retrieve current status information on various vehicle data online. This includes, for example, the kilometer reading, the tank fill level and range or the tire pressure.
• Auxiliary Heating/Ventilation  : The user can program the stationary heater/ventilation via his smartphone and see the current status on his smartphone.
• Personalization:  The user can save many of the settings in the multimedia system control as profiles. With the service, he can call up, edit and erase these profiles via the Customer Portal, or transmit them to a different vehicle (with a compatible multimedia system control).
• Remote Configuration:  The user can select, activate and deactivate the Mercedes-Benz Apps (e.g. Local Search, Weather, dictation function) via the Mercedes-Benz Customer Portal.

Vehicle Monitoring 

• Parked Vehicle Locator and Tracking  : The user can locate the vehicle within a radius of approximately 1.5 km using his smartphone. This makes it easier to find the vehicle, e.g. in large parking lots.
• Vehicle Tracker  The user can view the vehicle's current position online by means of transmitted geo-coordinates. When the user activates the function, a symbol appears on the media display in the vehicle. The vehicle occupants can switch the function off and on again via the multimedia system. The vehicle occupants can also switch off the function by calling the Service Center.
• Geographical vehicle monitoring  : If the vehicle leaves or reaches an area previously marked by the user, the Service Center informs him online. When the user activates the function, a symbol appears on the media display in the vehicle. For data protection reasons, the vehicle locating function necessary for geographical vehicle monitoring can be deactivated from the vehicle at any time, as described under "Vehicle Tracker". The user of the service then receives a message that the Vehicle Tracker has been deactivated from inside the vehicle.
• Visual and acoustic vehicle identification:  From his smartphone the user can make his vehicle flash its lights and sound its horn for a few seconds. This can make it easier to find the vehicle, in multilevel car parks for example.

Other remote telematics services 

• Remotely controlled parking:  The vehicle parks and unparks itself on its own while the user stands by and starts, monitors and ends the procedure with the smartphone.
• Theft notification (as of 01.06.2018):  If the anti-theft alarm system is triggered or the vehicle detects a collision, the Service Center notifies the user via the app. When the ignition is switched on or at engine start, an indication in the media display alerts the driver to the possibility of damage.
• Remote Start (as of 01.06.2018)  : The user can transmit the trigger signal for the pre-entry climate control via the mobile radio connection to the Service Center. In the parked and locked vehicle (windows and doors closed), the engine starts and then switches itself off again after a defined period of time. The Remote Start can also be used for charging the battery.
• Notification on exceeding a certain speed  : When the service is activated, the telematics services control unit reads in the speed value at intervals of a few seconds while circuit 15 is active. If the vehicle exceeds a defined speed, the telematics services control unit transmits a notification to the user.