Software Update, Basic Function - GF82.85-P-1003A

Model All (CAR) 

Overview 

This document contains information on:

• Software update in the vehicle
• Software update in Mercedes me app
• Online map update
• Manual map update

General 

Mercedes-Benz is constantly working on the quality and topicality of the vehicle software. For example, updates are made available for the software of the navigation system, the TELEMATICS services control unit, the multimedia system and other vehicle systems.

The updates are provided free of charge. The software updates are transferred via the mobile radio connection of the TELEMATICS control unit. Depending on the Model involved, the multimedia system control receives software updates for the multimedia system via a WLAN antenna.

On vehicles with infrared-reflecting glass, the antennas in the outside mirrors are used for software updates of the multimedia system instead of the WLAN antenna.

The navigation map material in the vehicle can also be updated. This update can be performed via the online map update or manually. Function requirements

• Mobile phone network coverage
• The user is registered with the service center and the vehicle is linked with their account.

Software update in the vehicle 

Automatic updating can be activated/deactivated in the Software Update system menu in the multimedia system. If this is deactivated, the customer must consent to each new update individually. If it is activated, the software updates are usually installed automatically without any further request for the user. The user's general consent for software updates is given by his agreement to the General Terms and Conditions of Mercedes me.

The Software Update system menu in the multimedia system displays the current status of the individual software updates. It cycles through the following statuses:

• Download:  The software is being downloaded. The speed depends on the connection quality and the volume of data.
• Installation:  The software is being installed in the system. The speed depends on the extent of the changes, i.e. primarily on the volume of data.
• Activated:  The software has been successfully installed. The process is complete.
• Error:  The process was not completed successfully. In most cases, the existing vehicle software remains unchanged and continues to function. The update is repeated automatically in most cases.

All updates can be aborted by the customer during the download. Aborting is similar to pausing and can be continued later. The customer can resume and complete the update at any time.

Software updates that require a safe vehicle condition can only be installed after switching off the ignition. Installation cannot be performed automatically. The following conditions are met in safe vehicle condition:

• The ignition is off.
• Direct Select selector lever in position P
• Activation of electronic parking brake
• The windows, sliding roof and trunk are closed.
• Starter battery sufficiently charged.
• Engine hood closed.
• No active charging process (only in electric vehicles).
• Route guidance in navigation not active.

The user must start the installation on the multimedia system display.

Software update in Mercedes me app 

In the Mercedes me app (current name Mercedes me 2020), software updates that have already been installed, are pending or have not been installed are displayed in the Software Update service. It also provides answers to other frequently-asked questions and further information.

Online map update 

Additional function requirements:

• A region is selected in the Customer Portal.
• Active Mercedes me connect "Online Map Update" service This updates the map data for the country which is specified as the country of residence or stated in the Customer Portal. In order to replace the map data for all countries, the user can download these as an alternative or in addition, and then install them in the multimedia system. The map data are stored on the hard drive of the multimedia system.

The online map update is only available in countries with "Mercedes me".

Manual map update 

Additional function requirements:

• PC with Microsoft® Windows 7 or higher or Apple Mac OS 10.7 or higher
• USB flash drive with sufficient free storage capacity. The storage medium is formatted in NTFS (Windows) or Ex-FAT (Apple) format.
• Up to I/2018: Internet browser with activated Adobe Flash and browser update.

Then:  Internet browser with JAVA support.

The manual map update for several or all regions is performed by downloading the map data onto a storage medium using a PC. This is then connected to the multimedia system control via USB (Universal Serial Bus) in order to update the installed map data.

	Further basic function
	Multimedia system control, basic function		GF82.85-P-9904A
	Control units
	Telematics services control unit, basic function	Model All (CAR) with code 362 (HERMES communications module LTE)   Model All (CAR) with code 383 (RAMSES ENTRY communication module)   Model All (CAR) with code 384 (RAMSES HIGH communication module)	GF82.85-P-9892A