Introduction Of WIS Service Media - SN00.01-Z-0012A

MODEL ALL 

WIS Service Media is the multimedia on-line knowledge archive for workshop information. 

• Videos and animations provide assistance for diagnosis, repair, maintenance and service.

  All videos include subtitles in the relevant language.

• Introduction into Service manuals and system/function descriptions are available in electronic form on WIS Service Media in addition to the dispatch brochures.

WIS Service Media has replaced SDmedia as from WIS/ASRA Release 3.8 (03/2014) and is now available in English, German, French, Italian, Spanish, Chinese and Japanese. Introduction into Service Manuals and system/function descriptions are also available in Portuguese and Russian.

WIS Service Media is available to all users with a WIS/ASRA server installation and an Internet connection. For local WIS/ASRA installations (WIS standalones) the requirements for access to WIS Service Media are not given. For access to the WIS Service Media through Star Diagnosis and XENTRY Kit, on-line access is also required through a WIS/ASRA server installation, and the diagnosis software update 03-04/2014.

Important information on SDmedia on Star Diagnose systems 

• For the transitional period up to 04/2014 the SDmedia Release 01-02/2014 is installed in parallel to the WIS Service Media on the Star Diagnosis installations.
• Full SDmedia coverage for Star Diagnosis installations will not be available for this period. The SDmedia-DVD shipments were discontinued with Update 03-04/2014.
• Up to the end of 04/2013 the current SDmedia installations will only publish information using add-ons in exceptional circumstances.
• With Star Diagnosis software release 05/2014, SDmedia will be automatically deleted from all Star Diagnosis installations.

Launching WIS Service Media 

WIS Service Media can only be started using one of the links in the "Language-specific links for starting WIS Service Media" in this Service Information.

To enable them to be found quickly, this SI should be bookmarked in WIS.

This information must be noted when starting WIS Service Media: 

• To call up WIS Service Media a link in this Service Information must always  be clicked in the WIS  .

  Typing in the link in the address bar on the browser is not permitted and will result in a fault message.

• There is a time limit for calling up WIS Service Media.

  Once this time has expired the WIS Service Media has to be started again using the Service Information in the WIS.

• The link may not be stored as a favorite in the browser.

  Because the URL being activated using the link has a time limit on it, calling it up using a favorite in the browser will lead to a fault message being shown.

WIS Service Media has two navigation options 

• By "model series" 

  Defined by categories, sales designations or model series (models).

• By "Symptoms/Topics" 

  For research by symptoms (e.g. noise) or topics (e.g. engine, maintenance booklets,...).

Introduction into Service Manuals in the WIS Service Media 

The Introduction into Service Manuals are also available along with the previously-mentioned navigation options, in their own tab categorized by model series.

A direct change between the content languages for the Introduction into Service Manuals in English, German, French, Italian, Spanish, Chinese, Japanese, Portuguese and Russian is possible.

Full text search in WIS Service Media 

WIS Service Media also provides a full text search option for searching through all the contents using keywords.

Technical requirements of the version currently available 

• Operating system 
  • Microsoft Windows XP SP1 and higher (32/64 bit)
  • Microsoft Windows 7/8 (standard installation) (32/64 bit)
• Internet browser: 

  Microsoft Internet Explorer V8 and higher

  In Versions 8 and 9: 32 bit

  • Plug-ins for media display: 
    • Video: 

      Windows Media Player V9 and higher

      • with audio codec 9.2 and higher
      • with video codec 9.0 and higher
    • PDF files: 

      Adobe Reader V8 and higher

    • Animations and Flash files: 

      Adobe Flash Player V7 and higher

    • Audio: 

      Audio environment for MP3 files

      Recommended: Windows Media Player V9 and higher

    • Internet connection: 

      The WIS user's terminal must have an Internet connection with adequate bandwidth.

In order to play the sound in videos or animations, an external speaker or headphones must be connected to system that do not have built-in loudspeakers. The pertinent work safety rules must be complied with.

Navigation language	Link for starting WIS Service Media
English	http://WSM-mercedes-benz.edgesuite.net/index_de.html
English	http://WSM-mercedes-benz.edgesuite.net/index_en.html
French	http://WSM-mercedes-benz.edgesuite.net/index_fr.html
Italian	http://WSM-mercedes-benz.edgesuite.net/index_it.html
Spanish	http://WSM-mercedes-benz.edgesuite.net/index_es.html
Japanese	http://WSM-mercedes-benz.edgesuite.net/index_jp.html
Chinese	http://WSM-mercedes-benz.edgesuite.net/index_cn.html