Service Information: WIS Service Media - Si00.01-Z-0012A

MODEL ALL 

Modification notes 

Since WIS release 09/2014 the WIS Service Media is started using the WSM symbol in the module bar and since 11/2014 directly from the WIS documents.

WIS Service Media is the multimedia on-line knowledge archive for workshop information. 

• Videos and animations provide assistance for diagnosis, repair, maintenance and service.

  All videos include subtitles in the relevant language.

  The videos are available in the English or German language.

  Additional languages are not currently planned.

• Introduction into Service manuals and system/function descriptions are available in electronic form on WIS Service Media in addition to the dispatch brochures.

WIS Service Media has replaced SDmedia as from WIS/ASRA Release 3.8 (03/2014) and is now available in English, German, French, Italian, Spanish, Chinese and Japanese. Introduction into Service Manuals and system or function descriptions are available in additional languages.

WIS Service Media is available to all users with a WIS/ASRA server installation and an Internet connection. For local WIS/ASRA installations (WIS standalones) the requirements for access to WIS Service Media are not given. For access to the WIS Service Media through Star Diagnosis and XENTRY Kit, on-line access is also required through a WIS/ASRA server installation, and the diagnosis software update 03-04/2014.

Launching WIS Service Media 

• Since WIS release 09/2014 the WIS Service Media can be started using the WSM symbol in the module bar.

  See "What's new?" Article 09/2014 in WIS.

Depending on the vehicle context in the WIS a specific jump is made to an overview page for the model series or to the home screen for WIS Service Media.

• Since WIS release 11/2014 WIS Service Media articles can be called up from WIS documents.

  See "What's new?" Article 11/2014 in WIS.

In both cases, the WSM navigation language is determined on the basis of the "Document language" filed in the "Language selection" in the WIS "Setup" as the priority 1 language. The priority 2 or 3 language is not considered. The German, English, French, Italian, Spanish, Chinese, Japanese languages are currently available in the WSM as navigation languages. If a WIS priority 1 language is not available as a WSM navigation language, the WIS Service Media is started in a substitute language.

There is a time limit for calling up WIS Service Media. Once this time has expired the WIS Service Media has to be started again using the Service Information in the WIS.

The link to WIS Service Media may not be stored as a favorite in the browser. Because the URL being activated using the link has a time limit on it, calling it up using a favorite in the browser will lead to a fault message being shown.

WIS Service Media has two navigation options 

• By "model series" 

  Defined by categories, sales designations or model series (models).

• By "Symptoms/Topics" 

  For research by symptoms (e.g. noise) or topics (e.g. engine, maintenance booklets,...).

Introduction into Service Manuals in the WIS Service Media 

The Introduction into Service Manuals are also available along with the previously-mentioned navigation options, in their own tab categorized by model series.

A direct change is possible between the content languages of the Introduction into Service Manuals.

Full text search in the WIS Service Media 

WIS Service Media also provides a full text search option for searching through all the contents using keywords.

Technical requirements of the version currently available 

• Operating system 
  • Microsoft Windows 7/8 (standard installation) (32/64 bit)
• Internet browser: 

  Microsoft Internet Explorer Version 10 or higher.

  There may be restrictions with the videos on the diagnostic units because Internet Explorer version 8 is installed.

• Plug-ins for media display: 
  • Video:

    Windows Media Player V9 and higher

    • with audio codec 9.2 and higher
    • with video codec 9.0 and higher
  • PDF files: 

    Adobe Reader V8 and higher

  • Animations and Flash files: 

    Adobe Flash Player V7 and higher

  • Audio: 

    Audio environment for MP3 files

    Recommended: Windows Media Player V9 and higher

  • Internet connection: 

    The WIS user's terminal must have an Internet connection with adequate bandwidth.

In order to play the sound in videos or animations, an external speaker or headphones must be connected to system that do not have built-in loudspeakers. The pertinent work safety rules must be complied with.