Service Information: Processing XENTRY Tips Cases, Service Contracts And/Or W & G Claims - Si00.00-S-0163A

Model all (Heavy transporter, Light transporter) 

Due to recent events we would like to notify you of the following:

Due to the current COVID-19 situation and the measures resulting therefrom, the engineering team responsible for processing XENTRY TIPS cases, as well as the team responsible for processing service contracts and warranty and goodwill claims, are still operating exclusively as an emergency service.

This can lead to delays in the processing of warranty and goodwill claims or XENTRY TIPS cases.

The queries are processed from "Old" to "New"  . The oldest queries are therefore processed first in the sequence.

We would like to ask you not to repeat any queries made about XENTRY TIPS cases that have already been sent for processing to the technical department. This is the only way of ensuring that processing is conducted promptly.