General Notes On Complaints About Paintwork Repairs - Ah98.00-P-9408-05A

WARNING: This page is about a different car, the 2023 Mercedes-Benz GLC300, 2022 Mercedes-Benz GLC300, 2021 Mercedes-Benz GLC300, 2020 Mercedes-Benz GLC350e, and 2020 Mercedes-Benz GLC300. However, it is still accessible from the selected car via links, so may be relevant.

Model 117, 118, 124, 126, 129, 140, 156, 163, 164, 166, 167, 168, 169, 170, 171, 172, 176, 177, 190, 199, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 215, 216, 217, 218, 219, 220, 221, 222, 223, 230, 231, 238, 240, 242, 243, 245.2, 246, 247, 251, 253, 257, 290, 292, 293, 297, 463

Model 415, 420, 447, 448, 470, 471, 636, 639, 907, 910

Model 450, 451, 452, 453, 454

For post-repair refinishing complaints it is assumed that the prescribed materials are used as per the paint manufacturer guidelines and processing specifications. Apart from this, the paint foreperson shall also have been convinced that all the parameters were within tolerance, and therefore any defects in workmanship can be ruled out. Many paintwork defects, for example from dirt entrapment, overspray, paint runs and loss of gloss, can be rectified through cost-effective polishing work (meaning without paintwork rectification).

Complaints may arise:

In connection with the original paintwork (especially if there are color deviations).
Concerning the paintwork on original parts.
In connection with (problems with) the materials.

On clearcoat systems with higher scratch resistance be sure to follow the instructions provided (service information).

Model 450, 451, 452, 453, 454

In the event of customer complaints about faulty paintwork that are to be remedied under warranty or as goodwill, prior approval must be obtained by the Market Performance Center (MPC).