CDs and DVDs are not ejected - AF82.60-P-6061A

MODEL 129, 140, 163, 168, 170, 171, 202, 203, 208, 209, 210, 211, 215, 220, 230, 414, 463 

Damage code	Cause	Remedy
		The causes listed in this document are not a malfunction of the CD drive. Operations in this context are not covered by warranty or goodwill.
	Cause 1:	Remedy 1:
	CD thickness is not within tolerance, e.g. DVDs with recordings on both sides (side 1: video data, side 2 audio data).	1 Inform customer that CDs should correspond to specifications.
	CD occasionally not pulled in, light pressure required in addition. Then, CD is not ejected.	Drives fulfill specifications.
	CD does not satisfy specifications. According to CD standards, the thickness must be within the tolerance range of 1.1 mm - 1.5 mm. Previously measured CDs had a thickness of ≥ 1.6 mm.
None	Cause 2:	Remedy 2:
	Self-made CDs/DVDs used with self-adhesive labels.	1 Advise customers not to use CDs/DVDs with self-adhesive labels.
	Due to the various materials used, the length expansion differs at higher temperatures causing the label to become wavy (see arrows) or the CD/DVD to deform.	Please also advise your coworkers in Sales.
	In both cases, the CDs/DVDs can get stuck and damage to the drive mechanism is possible. CDs/DVDs are not ejected. CDs/DVDs are not completely ejected. All head units with CD/DVD drive, all CD changers as well as navigation processors with single-slot drive are affected.
None	Cause 3:	Remedy 3:
	CDs with a diameter of 8 cm are used (with and without adapter).	1 Please inform the customer that 8 cm CDs are not to be used (even with an adapter).
	The pull in/eject mechanism of the drive is not designed for 8 cm CDs.	Drives fulfill specifications.
	If an adapter is used for 8 cm CDs, the thickness of the CD increases which leads to problems when inserting and ejecting CDs. Furthermore, there is the danger that the 8 cm CD will be pushed out of the adapter while being pulled in/ejected and thereby block the mechanism.

Fig 1: Identifying Waves On CD Label