Telediagnosis, function - GF82.95-P-2008SZ

MODEL 215.3, 220.0 /1 with CODE (383a) Tele-Aid fixed installation telephone with CODE (494a) USA version 

The vehicle is equipped with the following MB telematics services:

• Roadside assistance call (telediagnosis, roadside assistance)
• MB information call

Roadside assistance call (telediagnosis, roadside assistance) 

The telediagnosis service provides the user with the opportunity to establish contact with a service center, for instance in the event of a vehicle defect. The service center is now able to conduct a remote diagnosis of the facts and initiate the appropriate effective remedial actions while considering additional vehicle-specific data. An SMS is automatically transmitted to the service center when the MB-Info and breakdown assistance button group (S93/6) is actuated.

The following data are automatically transmitted in a roadside assistance call:

• Vehicle position
• Vehicle identification data
• Status data
• Fault code

The service center can request additional status data and fault codes from the telecommunications control unit (N112) by means of an SMS. The service center calls the vehicle after the data have been evaluated. The exact situation and additional service measures can then be coordinated between the driver and the service center.

Status reports 

Status reports are issued in the display of the following components:

• COMAND operating, display and control unit (A40/3)
• Multifunction display (A1p13) of the instrument cluster (A1)