Diagnostic Procedure

NO BLUETOOTH®/WI-FI™CONNECTED DEVICE AUDIO AND VIDEO OUTPUT (ENTERTAINMENT SYSTEM) DIAGNOSTIC PROCEDURE

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs Perform the DTC inspection. (See DTC INSPECTION .) Are any DTCs displayed?	Yes	Repair or replace the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	VERIFY MALFUNCTION SYMPTOM After obtaining the customer's consent, use another mobile device such as a Smartphone or Bluetooth® enabled device and select Bluetooth® audio or Internet radio. Is Bluetooth® audio or Internet radio audio output?	Yes	Explain to the customer that there is a malfunction in the mobile device such as a Smartphone or a Bluetooth® enabled device.
2		No	Go to the next step.
3	VERIFY Bluetooth® PAIRING PERFORMANCE CONDITION Verify if the Bluetooth® pairing is completed. Is the pairing completed?	Yes	Go to the next step.
3		No	System is normal. (Explain to the customer that the pairing is not completed)
Repair completion verification 1	VERIFY THAT VEHICLE IS REPAIRED Install/connect the part removed/disconnected during the troubleshooting procedure. Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification 1		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (See MALFUNCTION DIAGNOSIS FLOW [CONTROLLER AREA NETWORK (CAN)] .) If the CAN communication is normal, perform the diagnosis from Step 1. If the malfunction is not resolved, replace the connectivity master unit (CMU). (Refer to CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION .)