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Symptom Troubleshooting

SYMPTOM TROUBLESHOOTING (TELEMATICS COMMUNICATION SYSTEM)

No. Troubleshooting item Description
1 Vehicle has poor wave signal reception sensitivity
(See VEHICLE HAS POOR WAVE SIGNAL RECEPTION SENSITIVITY [TELEMATICS COMMUNICATION SYSTEM] .)
 
  • The out of range or a low radio wave strength level is displayed even though the vehicle is in a good radio signal reception area.
  • The signal strength is always displayed as out of range even if the vehicle is moving.
2 Vehicle information is not sent to Smartphone
(See VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE [TELEMATICS COMMUNICATION SYSTEM] .)
 
  • When the ignition is switched off/main power is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMazda is not updated.