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Vehicle Information Is Not Sent To Smartphone: Outline

VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE (TELEMATICS COMMUNICATION SYSTEM) DESCRIPTION AND POSSIBLE CAUSE

Description  
  • When the ignition is switched off/main power is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMazda is not updated.
Possible cause  
  • Malfunction in wiring harness (including connector/terminal) between TEL antenna No. 1 and telematics communication unit
  • Other than the vehicle malfunction (such as server, communication environment, Smartphone, or application)
  • TEL antenna No. 1 malfunction
  • Telematics communication unit malfunction
G16795195Courtesy of MAZDA MOTORS CORP.
1 Telematics communication unit
2 TEL antenna No. 1